Sign up now to receive a free 1-on-1 demo of Tractivity, delivered by a member of our expert team.
Our passion lies in understanding our customer’s needs, placing customers at the heart of everything we do. Our software is what drives customers to our business, however, it’s our team behind the technology that convinces them to stay, year on year.
We provide you with someone who gets to know your business, your requirements and your system. An extended part of your team, available every day, every week. More than just your software provider, but a company that continues to listen, learn and grow with you.
We have a dedicated support team based at our Tractivity HQ in Bakewell, Derbyshire. Fast, friendly and expert support is available every day of the working week (Monday to Friday). Whether you wish to call the support team or drop them an email, all requests will be reviewed and our team will always respond. We feel it’s important for you to receive updates on all your request’s as they are processed, reviewed and resolved, keeping you informed, every step of the way.
Every training session is tailored to meet your needs, making sure the software is relatable to your day to day processes. We understand that training is an ongoing requirement, as new member’s join your team or if objectives, goals or visions change. Providing online training sessions at no extra costs as you and your team develop and grow.
We know that one of the hardest obstacles to overcome is getting all your team onside, to record information in the same format, using the same software, every day. We’re proud to say, we are more than just a software provider, we are a support network that is designed to help you overcome any obstacle through continued support, training and dedicated Account Management.
A support team with a difference, contact our team today
firstname.lastname@example.org or call us on 01629 815907