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Publishing Outcomes (Surveys)

Summarise the results of your Survey for your stakeholders on your Engage 360 portal

Please note that this article is for systems with an Engage 360 portal. If you are interested in finding out more about Engage 360, please reach out to your Customer Success Manager, or email customersuccess@tractivity.co.uk. 

Following the completion of a Survey, you may wish to outline the findings and conclusions of that Survey with your stakeholders. You may also want to outline the actions you are considering or implementing as a result of your stakeholders' feedback. The Engage 360 portal includes a tool to do just that. This guide explains how to create Outcomes for Surveys and display these on your Engage 360 portal. 

Adding Outcomes

To begin adding Outcomes, you will first need to have a Survey to add them against. Create your Survey - you can find more guidance on that in our Surveys Help Articles.

Outcomes can be added at any time, whether your Survey is still in draft, is still open for submissions, or if it has been closed. The Outcomes can be added from the left-hand menu on the View Survey page; click Add Outcomes from this menu.

The 'Add Outcomes' form asks you to outline three details:

  • We Asked (the question/s posed by your Survey)
  • You Said (the feedback received by stakeholders)
  • We Did (the actions taken (or to be) in response to this feedback)

A text field is available for each of these details, with formatting available if you wish to apply any. Complete each field with all the information you wish to include. These will be displayed on the 

Tractivity v25.5 (introduced in May 2025) updated the 'Add Outcomes' form to allow users to remove the "We Asked", "You Said" and "We Did" text. This allows you to modify the forms to better match your house style. 

If you want to include any supporting documents with the Outcome text, you can attach this using the Outcome Documents form. You can drag the file into the window, or "click to select" to browse files on your device for upload.

Once you are happy with the Outcome, click Save.

Publishing Outcomes

Once you have created your Outcome, you can publish this from the View Survey page's left-hand menu. Just click Publish Outcomes.

The Outcomes will appear on your Engage 360 portal under Survey Outcomes. (Depending on your portal's configuration, this may appear as "Consultation Outcomes" or some other variation.)

If you want to remove these from your Engage 360 portal, go back to the 'View Survey' page, and click Unpublish Outcomes from the left-hand menu.

Editing Outcomes

You can edit your Survey outcome at any time. From the left-hand menu on the View Survey page, just click Edit Outcomes. This will return you to the form with the "Add Outcome" form. Make any changes you need, and click Save.