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AI Features - AI Configuration

Toggle the AI features available in your system

Please note: This article reflects changes being introduced to Tractivity as part of the software's major modernisation update. This update is being rolled out to users from December 2025 onwards.

Please note that this guide is only for Users with System Admin permissions.

One of the new AI-powered features in Tractivity! You can find more information on the AI features at the links below:

    To use the new AI features introduced to Tractivity, you will first need to visit the AI Configuration page. This is where you can decide which features are available in your system or Projects.

     

    On this page, you can choose which AI features are used in your system. These can be managed on a Project-by-Project basis; use the Project drop-down to select the Project you want to update.

    The Activity Sentiment Score switches on (or off) the automatic Sentiment field. The Activity Summary enables the automatic summaries of Contact and Organisation Activities. Once you have decided on which features you wish to use, click Save.