AI Features - Sentiment

Please note: This article reflects changes being introduced to Tractivity as part of the software's major modernisation update. This update is being rolled out to users from December 2025 onwards.

One of the new AI-powered features in Tractivity! You can find more information on the AI features at the links below:

AI Summary for Activities

AI Configuration

The Sentiment field can be found on any Activity records. Tractivity will analyse the Notes (or Email Body) field of your Activity and automatically determine if the stakeholder interaction is Positive, Negative, or Neutral. This comes with an emoji to quickly indicate the sentiment of the field.

If needed, the Sentiment can still be manually edited as before, using the Quick Edit option (click the pencil icon by the Sentiment field).

See a demonstration of this feature in the video below:

AI Features - Sentiment

Instantly identify the tone of stakeholder interactions with AI