UK Government Stakeholder Management Software

Q: Does Tractivity integrate with our existing tools and systems?

Yes. Tractivity integrates with Outlook for email capture, calendar systems for event scheduling, and mapping tools like Google Maps for stakeholder visualisation. It also offers an open API for bespoke integrations, allowing connection to CRMs, databases or third-party applications.

Q: Who else in the UK public sector uses Tractivity?

Tractivity is trusted by local authorities, NHS organisations, government departments and public bodies across the UK. Clients include the Department for Transport, Cabinet Office, NHS Trusts and many councils. We're happy to provide references on request.

Manage stakeholder engagement and consultations in a single source of truth

Deliver statutory consultations and community engagement with confidence.

Tractivity is a UK-built platform trusted by local councils and public sector bodies to manage all stakeholder interactions securely in one place. It provides a centralised system of record across teams, ensuring nothing falls through the cracks during your consultations. Every engagement is logged, enabling evidence-based reporting and trust-building consultations that withstand scrutiny.

As a G-Cloud approved solution, Tractivity meets strict UK government compliance standards, including GDPR, ISO 27001, and Cyber Essentials Plus, for complete data protection.

Have clear visibility at each point of your projects

Whether you are working with a public consultation or a small local Council project, break down departmental silos by having everyone work from one centralised information hub.

Tractivity lets your entire team share the same up-to-date stakeholder database and communications history in a single secure system. This one source of truth means you eliminate the risks of siloed spreadsheets and scattered records – no more lost emails or duplicate contact lists.

All stakeholder data is stored in a GDPR-compliant, cloud environment accessible from any location, so staff across departments (and locations) can collaborate seamlessly.

With every interaction captured, you maintain a full audit trail for accountability, ensuring continuity even when team members change roles or leave.

Government industry clear visibility

Understand who your stakeholders are and how best to engage them

Map and segment your stakeholders by geography, interest, influence and other custom attributes so you can engage accordingly.

Visualise stakeholders on a map to see which communities or regions are impacted by your project, and group contacts by their level of influence or interest area.

This targeted stakeholder mapping helps government teams tailor their engagement - send relevant updates to local residents, brief key decision-makers separately and adjust outreach based on stakeholder influence. With built-in communication tools (emails, surveys, newsletters, event invites and more), you can reach out through each stakeholder’s preferred channel and nurture long-term relationships.

All interactions are automatically recorded in Tractivity and instantly available for reference, giving you a complete communications history without any manual effort.

Government industry map and segment

Leverage data and insights to improve project outcomes and public services

Monitor stakeholder feedback and sentiment over time, and identify trends or emerging issues early.

Analyse participation rates and opinion trends, spot engagement gaps and measure the effectiveness of your consultations, equipping you with the evidence to make informed, evidence-based decisions.

Every comment, survey response or issue logged is stored in the system, creating an audit trail that proves you’ve listened and responded to stakeholder input. Tractivity’s customisable reports turn all that raw engagement data into actionable insights.

These reports can be easily tailored to show exactly what decision-makers or regulators need to see, helping you demonstrate how stakeholder feedback is influencing your project. Tractivity saves you time on data crunching so you can focus on improving outcomes and transparency.

Government industry monitor and analyse

UK-based support and service hours

We provide human, UK-based customer service and onboarding that aligns with the schedules and needs of government users:

Dedicated UK support team: Our support staff are based in the UK, with real people available to help during your working hours. We offer help by phone, email, and online chat. You’ll get prompt responses, as we understand the urgency of public-facing issues.
Tailored onboarding and training: We provide training for all new UK public sector clients, guiding your team through the system on your own data and projects. Each client gets a dedicated account manager who remains your point of contact, and helps configure Tractivity to your specific needs.
Ongoing support and public sector expertise: Our support continues with resources like our online help centre, how-to guides and monthly webinars. Our account managers have experience supporting public sector as they already help councils, NHS organisations and government agencies.

Data security and compliance

Tractivity has security controls to protect sensitive stakeholder information and comply with UK regulations:

UK Government-grade security: Tractivity is accredited to ISO 27001 and Cyber Essentials Plus standards. All data is encrypted and handled following GDPR requirements, so your stakeholder data stays confidential and compliant.
UK-based secure hosting: Data is hosted in the UK on highly secure, Tier IV data centre infrastructure monitored 24/7, a private cloud environment powered by Microsoft Azure. It ensures that you meet data residency policies and that information never leaves UK jurisdiction.
Audit trails and compliance support: Every action in Tractivity is logged, providing a full audit trail, essential for audits, Freedom of Information requests, or demonstrating compliance with consultation processes. The permission settings help you manage data in line with public sector governance policies.

UK Government stakeholder management system Frequently asked questions (FAQ)

Does Tractivity store data in the UK, and is it GDPR compliant for government use?

Yes. Tractivity hosts all data on secure UK-based cloud servers (Tier IV data centres) and is fully compliant with UK data regulations. We are GDPR-compliant by design and hold ISO 27001 and Cyber Essentials Plus certifications, which means we adhere to strict security and privacy standards required for government data.

Can we purchase Tractivity through G-Cloud or other public sector procurement frameworks? Absolutely. Tractivity is listed on the UK Government’s G-Cloud Digital Marketplace, making it easy for public sector organisations to procure our software under pre-approved terms. This G-Cloud availability streamlines the procurement process – councils, departments and other agencies can adopt Tractivity without the need for a lengthy tender, knowing it’s an approved and vetted solution.

What onboarding and support does Tractivity provide to UK public sector teams? Tractivity offers comprehensive, UK-based support and onboarding. We assign a dedicated account manager to every new client who will guide your team from day one. Onboarding includes tailored training, ensuring your users are comfortable with the system. After launch, our support team is available 9–5:30 UK business hours, Monday to Friday, for any questions or technical assistance. You’ll also have access to ongoing resources like refresher webinars and an online help portal, so your team is fully supported at all times.

How does Tractivity support statutory consultations and legal compliance?

Tractivity provides a single, auditable repository for all your consultation and engagement data, which greatly aids in meeting statutory requirements. By securely logging every interaction, comment and piece of feedback, the system makes it easy to demonstrate you have captured and considered stakeholder input.

This helps you comply with legal obligations (for example, duties under the Local Government Act or the Public Sector Equality Duty for inclusive engagement) by providing clear evidence of your consultation process.

In practice, when you use Tractivity, you can quickly produce reports or an audit trail to show regulators or the public that due process was followed in your engagement activities.

What kind of audit trails and reporting does Tractivity offer?

Tractivity automatically maintains a detailed audit trail of user activities and stakeholder interactions. Every email sent, meeting held, note added, or edit made is tracked with a timestamp and user ID, so you can always trace back “who said what” or “who did what” during a project. On the reporting side, Tractivity comes with dashboards and reporting tools.

You can generate reports on consultation responses, communication frequency, stakeholder sentiment, participation demographics, whatever you need to inform decision-makers. Reports are customizable and can be exported to formats like Excel or PDF for easy sharing.

Whether you need a quick summary for a team meeting or a comprehensive report for an official consultation outcome, Tractivity has you covered with reliable data at your fingertips

Does Tractivity integrate with our existing tools and systems?

Yes. Tractivity is designed to work alongside your other tools. It offers an Outlook add-in and email integration to capture emails directly into the stakeholder log, and it syncs with calendar applications to manage events. It also integrates with mapping services which is great for projects with a strong local or regional component.

Additionally, Tractivity provides an open API, so it can be connected to other databases or applications (such as your CRM or data warehouse). If you use popular third-party apps for surveys or newsletters, those can typically be linked via our API or a connector service.

Tractivity won’t sit in isolation, it works nicely with your existing IT ecosystem to streamline your workflow.

Who else in the UK public sector uses Tractivity?

Tractivity is used and trusted by a wide range of public sector organisations across the UK. Our client base includes authorities such as the Department for Transport, Cabinet Office, NHS Trusts and many councils (county, city, and borough councils). You will find some of their logos at the top of this page.

The NHS, Combined Authorities and many councils have chosen Tractivity for stakeholder engagement. Being a UK-native solution that’s available via G-Cloud, Tractivity has become a go-to choice for public sector teams looking for a proven, compliant stakeholder management system.

You’ll be in good company, and we’re happy to provide references if you’d like to hear how other government teams are succeeding with Tractivity.

The stakeholder management software built for UK government

Trusted by UK Government organisations