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Overview
The single source of truth for all stakeholder management & engagement.
Features
Tractivity's complete set of features will help you deliver impact.
Engagement Portal
Deliver a 360° engagement process with Engage-360, Tractivity's engagement portal.
Customer Support
Our onboarding process and ongoing customer support.
Stakeholder Mapping
Understand your stakeholder relationships with Tractivity's stakeholder mapping module.
Mapolitical Political Data
Reach the people that matter to you with Tractivity and Mapolitical.

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Learn why leading organisations trust Tractivity.

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Healthcare
Support patient involvement and work effectively with a wide-ranging number of stakeholders.
Government
EBuild local community trust and support positive outcomes across projects.

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Nonprofits
Effectively manage and listen to your stakeholders and show them they are being heard.
Energy
Engage with stakeholders across projects and public consultation.

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Transport
Manage and build long-term relationships with your stakeholders.

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Utilities
Manage stakeholder engagement across regulated services, programmes and day-to-day operations.
Education
Understand what makes your institution unique and support its growth.

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Case Studies
Read our customer success stories and discover how our clients are delivering impact with Tractivity.
AccountAbility Partnership
Empower sustainable stakeholder engagement with AccountAbility’s frameworks and Tractivity’s system.
Tractivity Blog
Helpful tips, guides and articles about stakeholder engagement, project management and more.
Thought Leadership
Thought-provoking views and helpful insights from engagement experts on stakeholder engagement.
Resources
Free guides, whitepapers, templates and more to help you deliver sustainable outcomes.

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Learn why leading organisations trust Tractivity.

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Stakeholder Engagement Event 2025
Explore talks and presentations from this year’s event.
Stakeholder Engagement Summit 2024
View keynotes and real-world case studies from the summit.
Stakeholder Engagement Summit 2023
Watch the sessions and insights from our live event.

Legal delays to transport projects now cost up to £121 million per scheme.

Is poor stakeholder engagement making yours vulnerable?

Transport projects touch people where they live. When communities don't feel genuinely heard, they don't stay quiet; they object, organise, and challenge. The projects that stall aren't always the most controversial ones, they're the ones that couldn't evidence their engagement.

Tractivity helps transport teams manage every stakeholder, track every concern, and build the kind of engagement record that keeps schemes moving and communities on side.

View our case studies
Book a demo
Transport industry

Trusted by UK transport organisations

Tractivity is built to manage stakeholder engagement at scale in transport environments

Tractivity is a structured, auditable platform that captures, manages and reports interactions between transport organisations and their stakeholders – including local residents, businesses, commuters, landowners, statutory consultees, elected representatives and community groups.

In transport settings, engagement activity may influence planning decisions, service changes, construction programmes and community relations. Engagement records must therefore be complete, traceable and defensible. 

  • A complete audit trail of engagement activity
  • Multi-project coordination and visibility
  • Structured workflows for consultation and issue tracking
  • Centralised stakeholder records across teams and projects
  • Reporting aligned to planning and governance requirements
Tractivity for Transport

Why transport organisations need specialist stakeholder management software

Transport stakeholder engagement is uniquely complex.
Organisations must often manage:

  • Multiple simultaneous infrastructure projects with overlapping communities
  • Large volumes of interaction during consultation and construction phases
  • Diverse stakeholder groups (residents, businesses, commuters, landowners, authorities)
  • Long project lifecycles spanning years from planning to operation
  • Public and political scrutiny requiring demonstrable engagement

CRMs and spreadsheets may capture contact data or interaction records, but they are not structured around multi-project programmes, planning consultation workflows or audit-ready reporting.

A specialist platform ensures that engagement is not fragmented across email, spreadsheets and disparate systems, reducing administrative burden and governance risk.

How the options compare for Transport projects
Transport solid foundation

What does Tractivity provide for transport engagement?

Tractivity provides transport organisations with a secure and structured foundation for stakeholder engagement.

Multi-project stakeholder management
Manage multiple transport projects – rail extensions, highway schemes, station upgrades, service changes – within a single system. Each project maintains its own stakeholder groups and communication streams while enabling cross-programme visibility.
Centralised stakeholder database
Maintain a unified database of stakeholders across all projects. Map stakeholders by location, project relevance, interest level and stakeholder type. This enables targeted communication without duplicating records across teams.
Interaction and communication tracking
Capture every stakeholder interaction – emails, phone calls, meetings, consultation responses, complaints – in a single, searchable system. Link interactions to individual stakeholder records for a complete engagement history.
Public consultation management
Structure and manage formal consultation phases with defined workflows for capturing responses, logging issues, tracking resolutions and generating consultation reports for planning submissions.
Disruption and construction communication
Manage community engagement during construction phases or service disruptions. Segment stakeholders by proximity to works, send targeted notifications, capture complaints and track responses 
Issue and sentiment tracking
Categorise and track all issues, concerns and feedback raised by stakeholders. Monitor sentiment over time to identify emerging risks and demonstrate responsive action.
Complete audit trail
Every interaction, communication and issue update is time-stamped and linked to stakeholder records, creating a searchable and defensible engagement history.
Evidence-based reporting
Generate structured reports to support internal governance, planning authorities, senior leadership and public accountability.

Tractivity is widely used by UK transport organisations, including names like Great Western Railway (GWR), CrossCountry Trains, Transport for the South East, England's Economic Heartland and the Road Haulage Association (RHA).

This breadth of use across train operating companies, metro operators, combined authorities and sub-national transport bodies reflects Tractivity's suitability for managing stakeholder engagement in complex, multi-stakeholder transport environments.

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Case study: Midland Metro Alliance

The Midland Metro Alliance manages multiple light rail extension projects simultaneously across the West Midlands.
Using Tractivity, MMA:

  • Managed over 2,500 stakeholder engagements across concurrent projects
  • Centralised communication with residents, businesses, landowners and statutory consultees
  • Tracked issues and sentiment during construction phases
  • Generated audit-ready reports for planning and governance requirements

The platform enabled MMA to run multiple live projects without administrative confusion or stakeholder communication gaps, contributing to awards for  Integration & Collaborative Working, Disruption Communications and Partnership of the Year.

Read the case study
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Good value for money and good support from the tech team and account manager.

Lucy Dixon-Thompson
Transport for the South East

It was key for our project, before any work started, that our stakeholder engagement was done in a way that was effective and comprehensive and allowed us to engage thoroughly. Tractivity has been highly effective for us and we would not hesitate to recommend the system.

Rose Rees
Midland Metro Alliance

We are very happy with the product. Tractivity being used at GWR will outlive my team and be considered a legacy project.

Stacey Lewis
First Great Western Railway

Transport stakeholder management system frequently asked questions

Is Tractivity suitable for rail operators and infrastructure projects?

 Yes. Tractivity is used by train operating companies, metro systems, highway authorities and transport bodies to manage stakeholder engagement across service operations and infrastructure programmes.
Can Tractivity manage multiple transport projects simultaneously? Yes. Tractivity is designed for organisations managing multiple projects or programmes. Each project can have its own stakeholder groups and issue registers, while the platform maintains unified stakeholder records and cross-project visibility.
How does Tractivity handle public consultation for transport projects?

Tractivity structures formal consultation phases with workflows for capturing all consultation responses (online, email, letters, face-to-face), logging issues, tracking responses and generating consultation reports that demonstrate engagement activity and issue resolution. 
Can Tractivity track disruption communication during construction?

Yes. Transport organisations use Tractivity to segment stakeholders by proximity to works, send targeted notifications, capture complaints and track responses — maintaining a complete record of disruption management and community engagement. 
How does Tractivity support long-term stakeholder relationships?

Transport projects often span many years from planning through construction to operation. Tractivity maintains stakeholder records and engagement history across the full project lifecycle, ensuring continuity even as team members change 
Is Tractivity a CRM?

No. While it maintains stakeholder records, Tractivity is built specifically for stakeholder engagement, consultation management and multi-project coordination rather than sales or marketing workflows.

See how Tractivity supports transport stakeholder engagement

If you are managing stakeholder engagement for a transport infrastructure project, rail franchise, metro system or regional transport body, request a demonstration tailored to your stakeholder management and consultation requirements.

 

Tractivity for Transport

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