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The single source of truth for all stakeholder management & engagement.
Tractivity's complete set of features will help you deliver impact.
Deliver a 360° engagement process with Engage-360, Tractivity's engagement portal.
Our onboarding process and ongoing customer support.
Understand your stakeholder relationships with Tractivity's stakeholder mapping module.
Reach the people that matter to you with Tractivity and Mapolitical.


Learn why leading organisations trust Tractivity.

Support patient involvement and work effectively with a wide-ranging number of stakeholders.
Build local community trust and support positive outcomes across multiple projects.
Efficiently engage with all your stakeholders across a range of projects and public consultation.
Manage and build long-term relationships with stakeholders and within communities.
Effectively manage and listen to your stakeholders and show them they are being heard.
Understand what makes your institution unique and support its growth.


Learn why leading organisations trust Tractivity.

Read our customer success stories and discover how our clients are delivering impact with Tractivity.
Attend the UK's only event fully dedicated to Stakeholder Engagement & Management.
Helpful tips, guides and articles about stakeholder engagement, project management and more.
Thought-provoking views and helpful insights from engagement experts on stakeholder engagement.
Free guides, whitepapers, templates and more to help you deliver sustainable outcomes.


Learn why leading organisations trust Tractivity.

Tickets available! Save your spot and join us at the Stakeholder Engagement Event of the year.
Explore last year's event agenda and highlights. Join us at the 2024 edition.

Service & support

Tractivity’s Customer Success team know the importance of engaging and managing stakeholders. That’s why you will have the best service and support to make your onboarding a smooth process, as fast and simple as possible. From your initial system configuration and training to every day after, our expert team are here to help you deliver impact.

Onboarding and Ongoing Support



Your Tractivity implementation manager will work with you throughout the whole setup process. The full implementation usually takes between 2 and 4 weeks. We will schedule a series of planning calls to discuss key uses and deliverables to make sure Tractivity is streamlined to your key objectives.


Account Management and Training

From the go-live of your Tractivity platform throughout the course of your subscription, a dedicated account manager will support you. We provide monthly webinar sessions and an online knowledge base of product guides, easy reference manuals and webinar tutorial videos that can be accessed any time.



All of our dedicated account managers are UK based and can be contacted via telephone or email at any time during UK working hours. We have an established escalation procedure should any problems not be resolved within the normal support arrangements.


In-house Design Team

Tractivity's in-house design team is on hand to support you. From newsletters and email templates to websites, we have it covered, attending to your design requirements quickly and efficiently.

Technical Support


Server Maintenance

Tractivity is offered as an off-the-shelf product, meaning that feature upgrades and bug fixes are easy to roll out to all clients. Our Virtual Machines, environments and databases are monitored 24/7 and the server maintenance is scheduled to run between 11 pm and 1 am to avoid any impact.


Data Backup, Restore & Disaster Recovery

Data is backed up daily, encrypted and stored digitally in an alternative secure location. Backups are tested weekly by conducting a file integrity check and manual restore. Weekly testing is signed for by a systems engineer and the Technical Director.



Tractivity holds both ISO27001 and Cyber Essentials Plus accreditations. Our system is hosted in a highly secure environment that meets the latest HIPAA standards. It is proactively monitored 24/7/365 by a security operations team (SOC), which provides systems engineers with real-time visibility and actionable threat intelligence.


Integrated Services

Tractivity includes a fully functioning API that can be used by a client’s web team to build integrations such as forms, event searches and registration functionalities. Tractivity also includes a Survey iOS application that is designed for use on iPads.


Technical Specifications and Requirements

As an entirely cloud-based product, Tractivity can be accessed from any computer or device with a modern web browser. Our system does not require the installation of any software onto local machines.


Business Continuity Plan

Tractivity has a fully documented Business Continuity and Disaster Recovery plan which is tested regularly. A copy of the plan is available upon request.

We always receive good support from the Tractivity team with regards to developing new solutions to managing our stakeholder communications or just in response to more simple 'how do we?' type of questions.

Drew Aspinwall
Newgate Communications

We had Tractivity up and running so quickly, with a great onboarding experience and so simple to use. The system is keeping us engaged with all our stakeholders and improving our understanding of the issues that matter to us.

Priya Beeharry
NHS West Hertfordshire Hospitals

Supporting better outcomes

Tractivity can support your stakeholder management needs and help you achieve sustained positive outcomes. Book a personalised demo with us.


Service and Support


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