What kind of reporting can we get from Tractivity?

You can report on stakeholder engagement across programmes, including event attendance, survey responses, comments and issues raised. Dashboards and reports help you evidence your engagement activity, monitor KPIs and share insight with boards and programme teams.

Stakeholder management software for healthcare and the NHS

Q: Who can we manage with Tractivity in a healthcare setting?

Tractivity lets you manage all your healthcare stakeholders in one place, including patients, carers, families, staff, partner organisations, regulators, community groups and the media. You can tailor the information you capture, such as demographics, location, role and communication preferences, so it reflects the way your organisation works.

Q: Is Tractivity suitable for patient involvement and community engagement?

Yes, Tractivity is ideal for patient and public involvement, and wider community engagement. You can run surveys, consultations, events and briefings, capture comments and issues, and show how feedback has helped shape programmes, services and projects.

Q: How secure is Tractivity for managing sensitive healthcare data?

Tractivity is designed for organisations that need enterprise-grade security and compliance. Data is held in a secure environment with strong access controls and full GDPR compliance, helping you manage sensitive stakeholder information with confidence.

Q: Can Tractivity support large NHS programmes with many stakeholders?

Yes, Tractivity is already used across NHS organisations delivering complex programmes such as capital builds and service changes. You can segment stakeholders by project, site or topic, track engagement across different phases and keep a clear record of every interaction.

Q: How quickly can we get started and what support do we receive?

Our team will guide you through onboarding, from configuring your database and imports to setting up communications and training your users. Ongoing support is available to help you get the most from the system and adapt it as your engagement needs evolve.

Q: Can Tractivity integrate with other systems we use?

Yes, Tractivity can integrate with other systems via APIs and data exports, subject to your architecture and governance. This means stakeholder data can sit alongside your wider reporting and analytics, supporting a joined-up view of engagement.

Tractivity is the UK stakeholder relationship management platform used by healthcare organisations to manage engagement with patients, staff, partner organisations and the wider community, one auditable record, not a scattered set of spreadsheets and inboxes.

More than 300 NHS organisations engage through Tractivity as part of one national NHS delivery programme alone, alongside ICBs, acute trusts and other national bodies.

Tractivity is the best stakeholder management software for healthcare organisation

Healthcare organisations need software built for regulated, multi-stakeholder engagement rather than sales pipeline, one that logs every interaction against the right person or organisation, supports patient and public involvement alongside staff and partner communications, and holds up to NHS-grade security requirements including the NHS DSPT. Tractivity does this as a single system, not a bundle of point tools.

If you're weighing this against general CRM software, see how Tractivity differs from a CRM: stakeholder relationship management and customer relationship management solve different problems.

Tractivity brings practical value to solve problems, deliver understanding, support patient engagement, engage staff and the wider stakeholder audience across multiple organisations.

Why healthcare engagement needs more than a spreadsheet

Health organisations manage an unusually wide stakeholder base at once: patients, carers and families, staff, partner organisations, regulators, community groups and the media, often across several sites or a whole integrated care system.

A spreadsheet or shared inbox loses continuity the moment a member of staff moves on or a programme spans several years, and 94% of spreadsheets contain at least one error, a real risk when the record has to hold up to board or regulator scrutiny.

Before Tractivity, information was fragmented across regions, with every team holding its own version of the truth, unworkable for a programme of this scale.

Built for NHS-grade security and compliance

Health data carries a higher bar than most sectors, and Tractivity is built to meet it, not bolt it on afterwards:

NHS DSPT compliant, audited annually.
ISO 27001:2022 certified, the current international information security standard.
Cyber Essentials Plus certified, the NCSC-backed standard many public-sector contracts require.
G-Cloud 14 listed, so NHS bodies can procure through the Crown Commercial Service framework without a full tender.
UK-hosted by default on Microsoft Azure UK South, GDPR-compliant by design, with every opt-in and unsubscribe enforced automatically.
AI Sentiment and AI Summarise run inside our own Azure environment. Customer data is never used to train models.

See the full detail on our security and compliance page

The COVID-19 Vaccine Programme

healthcare industry vaccine covid-19

Tractivity has been commissioned to manage all internal communication for the lead vaccine centre across multiple organisations in the UK.

Our system is used to both update segmented audiences and to provide a single repository of information on what events/briefings any stakeholders have attended. All issues raised are collated to help deliver better outcomes internally and externally. The programme managers and board are kept informed on the progression of issues with Tractivity’s reporting and dashboard system.

With all staff vaccinated and a high engagement throughout the community, the vaccine rollout has been a huge success for Newcastle.

The programme's success is attributed to the full understanding of stakeholders, and to logging data into Tractivity’s fit-for-purpose, fully GDPR-compliant tool.

The HIP2 and New Hospital Programme

healthcare industry hospital

The UK government’s HIP2 programme and the New Hospital Programme are addressing the building of new hospitals and the modernisation of primary care estate.

Tractivity is the ideal tool for projects and programmes like these, particularly where there is a reliance on needing to work with a wide-ranging number of stakeholders.

We're helping many NHS Organisations that sit within the Health Infrastructure Plan and New Hospital Programme to consult with the community and engage with key stakeholders while keeping them interested and informed about their projects.

Discover what our clients are saying about using Tractivity as their SRM system of choice: Supporting the HIP2 and New Hospital Programme

Simple, transparent pricing

Tractivity's SRM platform starts at £9,495 per year, plus £500 per additional user, no record caps, no per-user feature gates. Stakeholder mapping, communications tools, issue tracking, AI sentiment analysis and 150+ reports are all included.

The Engage-360 public portal, useful where a programme also needs patient or public self-registration, is a separately-priced module, configured to your audience scale.

Frequently Asked Questions (FAQ) - Stakeholder Management Software for Healthcare Organisations

What is the best stakeholder management software for healthcare organisations?

The best fit logs every interaction against the right stakeholder, supports patient and public involvement alongside staff and partner communications, and meets NHS-grade security requirements including the NHS DSPT. Tractivity does this as one system, used across NHS trusts, integrated care boards and national programmes including the NHS Business Services Authority.

What stakeholder engagement tools do NHS trusts and ICBs use?

Most NHS organisations move from spreadsheets and shared inboxes to a dedicated stakeholder relationship management platform once engagement spans several teams or organisations. Tractivity supports NHS West Yorkshire ICB's multi-organisation structure and NHS Business Services Authority's 300+ organisation workforce programme, both through one shared, auditable record.

Who can we manage with Tractivity in a healthcare setting?

Patients, carers, families, staff, partner organisations, regulators, community groups and the media, all in one place. You choose what to capture, demographics, location, role or communication preference, so it reflects how your organisation actually works.

Is Tractivity suitable for patient involvement and community engagement?

Yes. Run surveys, consultations, events and briefings, capture comments and issues, and show how feedback has shaped services, all logged against the stakeholder automatically rather than sitting in a separate system.

How secure is Tractivity for managing sensitive healthcare data?

Tractivity is NHS DSPT compliant, ISO 27001:2022 certified and Cyber Essentials Plus certified, hosted on Microsoft Azure UK South by default with full GDPR compliance. Find out more about Tractivity's security standards.

Can Tractivity support large NHS programmes with many stakeholders?

Yes. A national NHS programme uses Tractivity across more than 300 organisations, with a full audit trail for the scrutiny that scale of programme attracts. Stakeholders can be segmented by project, site or topic, with engagement tracked across every phase.

How quickly can we get started and what support do we receive?

Most organisations are live in four to six weeks on average, including data import, configuration and training, though the exact timeline depends on how quickly your team can supply data. A dedicated Client Success Manager guides onboarding, with ongoing UK-based support after go-live.

Can Tractivity integrate with other systems we use?

Yes, via API, Zapier and data exports, subject to your architecture and governance, so stakeholder data can sit alongside your wider reporting and analytics.