If your role as a stakeholder engagement manager means you are responsible for maintaining and promoting a good working relationship with external stakeholders, organisations, agencies and even internal employees, how can you multi-task?
The answer is with the right tech: a stakeholder management system. With a proper tool, you can:
Reduce admin tasks
There’s never a dull day as a stakeholder engagement manager but at present, you might find that your time is taken up with several painful admin activities.
As third-party tools like Survey Monkey, Dotmailer and Eventbrite add unneeded complexity to your project and aren’t connected to the rest of your data, you can feel stuck.
And not only do you have reduced data security, but you also have hours of manpower needed to create things like events, emails, surveys and letters – never mind the reporting headache afterwards!
Couple this with the need to attend town hall meetings, create website updates and reports, and this can really add a layer of frustration to your day.
A stakeholder management system offers all your communication tools in one place. Because it is designed for stakeholder engagement, you can not only stop paying for add-on tech but also have the confidence that the communication software is built to work seamlessly together.
Boost partnerships
Maybe as a stakeholder engagement manager, you work with Senior Local Authority officers or those in business support, or perhaps an external agency.
If you are the key point of contact for external stakeholders in the escalation of issues that may impact the reputation and delivery of contracts, it’s critical that you can engage all these parties and keep a track of every interaction however big or small.
This is where stakeholder software can help. Instead of having information scattered across multiple spreadsheets, inboxes or scribbled on sticky notes, your stakeholder management system will bring everything your project needs all under one roof so it is organised, centralised and clear.
This means everyone can see who knows who, what they say, how they feel about certain issues and what conversations your team has had with them in the past.
Anyone who’s working on a project, or part of a team, will have access to the same set of files so no one has to ask anyone else where something is.
You will also be able to organise and categorise information by sentiment, highlight the crucial part of an email, article, letter or survey response and match it to an issue related to your project.
Manage complaints across projects
Managing external complaints is a key area for stakeholder management.
With a proper stakeholder management tool, you can share contacts between any project you have.
If you work with similar stakeholders across multiple projects you will be able to pick up real stakeholder intelligence that will allow you to reap the benefits.
You can easily transform your data into a downloadable PDF report that’s printed or emailed to the relevant parties, and you have the peace of mind that every issue has been logged safely and securely.
The leading stakeholder management system
Tractivity is an all-in-one management system for Stakeholder Communication, Engagement and Reporting. It is extensively used by a whole range of organisations in the Energy, Utilities, Transport and NHS sectors to manage their stakeholder interactions.
Start multitasking effectively using Tractivity's stakeholder management system. Contact us today for a free personalised demo.
