If your role as a stakeholder engagement manager means you are responsible for maintaining and promoting a good working relationship with external stakeholders, organisations, agencies and even internal employees, how can you multi-task?
The answer is with the right tech.
There’s never a dull day as a stakeholder engagement manager but at present, you might find that your time is taken up with several painful admin activities. Because third-party tools like Survey Monkey, Dotmailer and Eventbrite add unneeded complexity to your project, as they aren’t connected to the rest of your data you can feel stuck – not only do you have reduced data security, but you also have hours of manpower needed to create things like events, emails, surveys and letters – never mind the reporting headache afterwards!
Couple this with the need to attend town hall meetings, create website updates and reports, this can really add a layer of frustration to your day.
Tractivity offers all your communication tools in one place. Because it is built for stakeholder engagement this means when you use Tractivity you can not only stop paying for add on tech but you have the confidence that the communication software is built to work seamlessly together.
Maybe as a stakeholder engagement manager you work with Senior Local Authority officers or those in business support, or perhaps an external agency. If you are the key point of contact for key external stakeholders in the escalation of issues that may impact on the reputation and delivery of contracts it’s critical that you can engage all these parties and keep a track of every interaction however big or small.
This is where stakeholder software can help. Instead of having information scattered across multiple spreadsheets, inboxes or scribbled on sticky notes – your stakeholder management system will bring everything your project needs all under one roof so it is organised, centralised and clear. This means everyone can see who knows who, what they say, how they feel about certain issues and what conversations your team has had with them in the past. Anyone who’s working on a project, or part of a team, will have access to the same set of files so no one has to ask anyone else where something is. You will also be able to organise and categorise information by sentiment, highlight the crucial part of any email, article, letter or survey response and match it to an issue related to your project.
Managing external complaints is a key area for stakeholder management. Tractivity is truly project agnostic thanks to Shared Projects, allowing you to share contacts between any project you have. If you work with similar stakeholders across multiple projects this will allow you to pick up real stakeholder intelligence that will allow you to reap the benefits. Whilst we can’t make the complaints any easier to read, you can easily transform your data into a downloadable PDF report that’s printed or emailed to the relevant parties, and you have the peace of mind that every issue has been logged safely and securely inside Tractivity.
A demonstration of Tractivity is quick and straightforward to set up, and we assure you that any product demonstration will be with one of our product experts and not a salesperson. Click here to book in for a demonstration of Tractivity.