Stakeholder management software for transport infrastructure in Ireland

Tractivity is a stakeholder engagement platform built for Irish transport bodies, supporting TII and NTA contractors, local authority roads departments, metro operators, and regional transport organisations. It helps teams manage community engagement, public consultation, and stakeholder relationships across infrastructure projects and operations in Ireland.

Transport infrastructure projects involve complex, multi-year stakeholder programmes spanning planning, construction and operation, from strategic infrastructure applications to An Coimisiún Pleanála to BusConnects consultations and DART+ corridor works. Tractivity, the stakeholder relationship management platform, gives every project one record of who was consulted, what they raised and how the scheme responded.

Tractivity is built to manage stakeholder engagement at scale in Irish transport environments

Tractivity is a structured, auditable platform that captures, manages and reports on interactions between transport organisations and their stakeholders — including local residents, businesses, commuters, landowners, statutory consultees, elected representatives and community groups.

In Irish transport settings, engagement activity can directly influence planning decisions, service changes, construction programmes and community relations, so records must be complete, traceable and defensible.

The planning system around Irish infrastructure has changed. Under the Planning and Development Act 2024, An Coimisiún Pleanála replaced An Bord Pleanála in June 2025, strategic infrastructure applications go directly to the Commission on statutory decision timelines, and a decision can still be challenged by judicial review within eight weeks. At every one of those stages, a consultation record that can't show who was consulted, what they said and what changed as a result is a weak point.

Platform features:

A complete audit trail of all engagement activity
Multi-project coordination and cross-programme visibility
Structured workflows for public consultation and issue tracking
Centralised stakeholder records across teams and projects
Reporting for An Coimisiún Pleanála, planning authority and governance requirements
EU GDPR-compliant data management, with Irish organisations' data hosted on Microsoft Azure in Ireland

Why Irish transport organisations need specialist stakeholder management software

Transport stakeholder engagement in Ireland is uniquely complex. Organisations must often manage:

Multiple simultaneous infrastructure projects with overlapping communities
Large volumes of interaction during consultation and construction phases
Diverse stakeholder groups (residents, businesses, commuters, landowners, statutory consultees)
Long project lifecycles spanning years from planning through to operation
Public and political scrutiny requiring demonstrable engagement
Statutory consultation under the Planning and Development Act 2024, with a record that has to stand up in front of An Coimisiún Pleanála

CRMs and spreadsheets may capture contact data or interaction records, but they are not structured around multi-project programmes, Irish planning consultation workflows or audit-ready reporting.

For Irish transport projects, the risk sits at the end of the process: when the Commission examines an application, or when a decision is challenged in the High Court, the consultation record is the evidence.

A specialist platform ensures that engagement is not fragmented across email, spreadsheets and disparate systems, reducing administrative burden and governance risk for Irish transport teams.

How the options compare for Transport projects

Managing community feedback on Irish road and rail schemes

The best way to manage community feedback on an Irish road or rail scheme is to log every response, whatever channel it arrives through, against one stakeholder record, group it into issues by theme and location, and track each issue to a response. That gives the team a live view of what people are saying and a defensible planning record.

Volumes are the challenge. The Luas Cork emerging preferred route consultation, run by Transport Infrastructure Ireland, drew about 1,000 submissions in a single round (Echo, June 2025), and large schemes run several rounds before an application is lodged. Responses arrive as online surveys, emails, letters, conversations at drop-in sessions and phone calls, often handled by different people.

In Tractivity that looks like this:

Every channel, one record. Survey responses, emails (captured automatically through the Outlook add-in or a shared consultation mailbox), letters, calls and event conversations are all logged against the person or organisation who sent them.
Issues grouped by theme and location. Responses are categorised by topic, route section or townland and plotted on Google Maps, so a cluster of concerns about one junction stands out early.
Every issue tracked to a response. Each issue and commitment has an owner and a status, so nothing raised in round one is forgotten by round three.
Reports drawn from the record. Consultation reports and submission summaries come from the same data the team works in, rather than being rebuilt in a spreadsheet at the end.

The volumes are real. The Midland Metro Alliance has made over 2,500 stakeholder engagements through Tractivity across concurrent light rail extensions, and EDF has logged around 30,000 issues at a 100% response rate across Hinkley Point C and Sizewell C.

Data protection standards for Irish public sector consultations

Consultation responses are personal data, so an Irish public body running a consultation is the data controller under EU GDPR and the Data Protection Act 2018, supervised by the Data Protection Commission. Tractivity acts as processor under a Data Processing Agreement, with Irish organisations' data hosted on Microsoft Azure in Ireland, within the EU.

What that means in practice:

Hosted on Microsoft Azure in Ireland, with ISO 27001:2022 and Cyber Essentials Plus certification
A Data Processing Agreement available as part of procurement
Consent and communication preferences recorded against each stakeholder, and checked before every email send
A time-stamped audit trail of who accessed, changed or sent what
AI features switched off by default, and only turned on with your consent

Tractivity is used by more than 15 transport organisations in the UK, including Great Western Railway (GWR), CrossCountry, Transport for the South East and the Midland Metro Alliance.

This breadth of use across train operating companies, metro operators, combined authorities and sub-national transport bodies reflects Tractivity's suitability for managing complex, multi-stakeholder transport environments. The same complexity faced by TII contractors, NTA project teams and Irish local authority roads departments.

Running engagement for a county council or a utility rather than a transport body? See how Tractivity supports Irish local government, utilities and energy.

Case study: Midland Metro Alliance

Irish infrastructure teams managing concurrent projects, such as BusConnects phased rollout or concurrent TII road schemes, face the same multi-project coordination challenge as the Midland Metro Alliance (MMA).

The MMA manages multiple light rail extension projects simultaneously across the West Midlands, and used Tractivity to:

Manage over 2,500 stakeholder engagements across concurrent projects
Centralise communication with residents, businesses, landowners and statutory consultees
Track issues and sentiment during construction phases
Generate audit-ready reports for planning and governance requirements

The platform enabled MMA to run multiple live projects without administrative confusion or stakeholder communication gaps, contributing to awards for Integration & Collaborative Working, Disruption Communications and Partnership of the Year.

Irish transport stakeholder management system frequently asked questions

What's the best way to manage community feedback during road and rail schemes in Ireland?

Log every response against one stakeholder record, whatever channel it arrives through, then group responses into issues by theme and location and track each issue to a response. Tractivity does this in one system, from survey responses and emails to letters and drop-in sessions, and produces consultation reports from the same record.

Is Tractivity available in Ireland?

Yes. Tractivity is available to transport organisations, local authorities, utilities and infrastructure bodies in Ireland, priced from €10,995 a year. It's EU GDPR-compliant, with Irish organisations' data hosted on Microsoft Azure in Ireland. It's designed for TII and NTA contractors, local authority roads departments and infrastructure consultancies delivering National Development Plan projects. Contact us to arrange a demonstration.

Is Tractivity suitable for Irish rail and transport infrastructure projects? Yes. Tractivity is used by train operating companies, metro systems, highway authorities and transport bodies to manage stakeholder engagement across service operations and infrastructure programmes. In Ireland, it is particularly well suited to managing consultation on TII-managed road schemes, NTA programmes such as BusConnects and DART+, and transport infrastructure requiring a strategic infrastructure application to An Coimisiún Pleanála.

Does Tractivity help with strategic infrastructure applications to An Coimisiún Pleanála?

Yes. Tractivity captures every stakeholder interaction, consultation response and issue resolution in a time-stamped, searchable record, which is the evidence of engagement an application relies on. It structures each consultation round with defined steps for capturing responses and produces consultation reports from the same data. An Coimisiún Pleanála replaced An Bord Pleanála in June 2025.

Can Tractivity manage multiple transport projects simultaneously in Ireland?

Yes. Tractivity is designed for organisations managing multiple concurrent projects or programmes, such as an NTA team running multiple BusConnects corridors simultaneously, or a TII contractor managing overlapping road schemes. Each project maintains its own stakeholder groups and issue registers, while the platform provides unified stakeholder records and cross-project visibility.

How does Tractivity handle public consultation for Irish transport projects?

Tractivity structures formal consultation phases with workflows for capturing all consultation responses (online, email, letters, face-to-face meetings), logging issues, tracking resolutions and generating consultation reports that demonstrate engagement activity and issue resolution. That gives you a complete, defensible record of your consultation for planning submissions in Ireland.

Is Tractivity GDPR-compliant for use by Irish public bodies?

Yes. Tractivity is EU GDPR-compliant. The public body is the data controller, supervised by Ireland's Data Protection Commission (DPC), and Tractivity acts as processor under a Data Processing Agreement (DPA), available as part of procurement. Irish organisations' data is hosted on Microsoft Azure in Ireland, within the EU, and the EU's adequacy decision for the UK covers any UK-to-EU data transfers. Tractivity holds ISO 27001:2022 and Cyber Essentials Plus.

Can Tractivity track disruption communication during construction of Irish infrastructure schemes?

Yes. Transport organisations use Tractivity to segment stakeholders by proximity to works, send targeted notifications, capture complaints and track responses, maintaining a complete record of disruption management and community engagement. This is particularly relevant for live NDP construction projects such as road widening, BusConnects infrastructure works and rail upgrades.

Is Tractivity a CRM?

No. While Tractivity maintains stakeholder records, it is built specifically for stakeholder engagement, public consultation management and multi-project coordination, not for sales or marketing workflows. It is purpose-built for the kind of structured, audit-ready engagement that Irish transport infrastructure projects require.

How does Tractivity compare to spreadsheets and generic CRMs for Irish transport projects?

Spreadsheets and CRMs can capture contact data and interaction records, but they are not structured around multi-project programmes, Irish planning consultation workflows or audit-ready reporting. For Irish transport projects, the consultation record may be examined by An Coimisiún Pleanála or tested in a judicial review, and Tractivity is designed to hold that record.

How does Tractivity support long-term stakeholder relationships on Irish infrastructure projects?

Irish infrastructure projects, particularly major programmes like MetroLink, the DART+ network expansion and BusConnects, span many years from planning through construction to operation. Tractivity maintains stakeholder records and engagement history across the full project lifecycle, ensuring continuity even as team members change over the course of a long programme.

Can Irish county councils and utilities use Tractivity for infrastructure schemes?

Yes. County councils can use Tractivity for road, active travel and public realm schemes, and utilities for network, water and energy projects. The same record, consultation and reporting tools apply. See our pages for Irish local government, utilities and energy for sector detail.

Stakeholder management software for transport infrastructure in Ireland

Trusted by leading transport organisations

Tractivity is built to manage stakeholder engagement at scale in Irish transport environments

Why Irish transport organisations need specialist stakeholder management software

Managing community feedback on Irish road and rail schemes

Data protection standards for Irish public sector consultations

What does Tractivity provide for transport engagement?

Case study: Midland Metro Alliance

Irish transport stakeholder management system frequently asked questions

See how Tractivity supports transport stakeholder engagement in Ireland

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