Does Tractivity integrate with tools used by Irish local authorities?

Yes. Tractivity integrates with Outlook, calendar applications, and mapping services including Eircode-based geographic mapping. An open API enables connection to other databases.

49% of the public say citizen engagement directly affects how much they trust the government.

Q: Can Irish public sector organisations purchase Tractivity through OGP or eTenders?

Tractivity is pursuing listing on relevant OGP frameworks and is registered on eTenders, Ireland's national e-procurement platform. Direct award is also available below procurement thresholds.

Q: How does Tractivity support statutory consultations under the Planning and Development Act 2024?

Tractivity logs all consultation interactions, captures submissions, tracks issue resolution and generates structured reports demonstrating compliance with the Planning and Development Act 2024, supporting An Bord Pleanála submissions and judicial review defence.

Q: How does Tractivity help Irish local authorities manage public consultation?

Tractivity supports Development Plan and Local Area Plan consultations under Part 8 planning procedures, Housing for All community engagement, and infrastructure project consultation. It replaces spreadsheets with an auditable platform generating reports for An Bord Pleanála.

Q: What audit trails and reporting does Tractivity offer for Irish government organisations?

Every interaction is time-stamped and user-attributed, supporting FOI, AIE, Oireachtas committee scrutiny and Comptroller and Auditor General review. Reports are exportable in Excel or PDF.

Q: Which Irish public sector organisations use Tractivity?

Tractivity is expanding into Ireland with 100+ UK public sector clients demonstrating suitability for Irish local authorities, government departments and national agencies facing identical challenges.

Q: What onboarding and support does Tractivity provide to Irish public sector teams?

A dedicated account manager is assigned from day one. Support is available during Irish and UK business hours via phone, email and chat. Onboarding includes tailored training on your own data and projects.

Are you engaging them well enough?

Poor engagement doesn't just damage relationships; it actively erodes public trust. Tractivity gives local authorities and public bodies a single, auditable platform to manage every stakeholder, evidence every consultation, and demonstrate that communities are genuinely being heard.

Manage stakeholder engagement and consultations in a single source of truth

Deliver statutory consultations and community engagement with confidence.

Tractivity is a purpose-built platform trusted by local authorities and public sector bodies across Ireland and the UK to manage all stakeholder interactions securely in one place. It provides a centralised system of record across teams, ensuring nothing falls through the cracks during your consultations. Every engagement is logged, enabling evidence-based reporting and trust-building consultations that withstand scrutiny.

As an OGP-eligible solution available via eTenders, Tractivity meets strict government compliance standards, including EU GDPR, ISO 27001, and Cyber Essentials Plus, for complete data protection.

How the options compare for government needs

Have clear visibility at each point of your projects

Whether you are working with a public consultation or a small local Council project, break down departmental silos by having everyone work from one centralised information hub.

Tractivity lets your entire team share the same up-to-date stakeholder database and communications history in a single secure system. This one source of truth means you eliminate the risks of siloed spreadsheets and scattered records – no more lost emails or duplicate contact lists.

All stakeholder data is stored in an EU GDPR-compliant cloud environment, supervised by Ireland's Data Protection Commission (DPC), accessible from any location, so staff across departments (and locations) can collaborate seamlessly.

With every interaction captured, you maintain a full audit trail for accountability, ensuring continuity even when team members change roles or leave.

Government industry clear visibility

Understand who your stakeholders are and how best to engage them

Map and segment your stakeholders by geography, interest, influence and other custom attributes so you can engage accordingly.

Visualise stakeholders on a map using Eircodes or custom regions to see which communities or regions are impacted by your project, and group contacts by their level of influence or interest area.

This targeted stakeholder mapping helps government teams tailor their engagement - send relevant updates to local residents, brief key decision-makers separately and adjust outreach based on stakeholder influence. With built-in communication tools (emails, surveys, newsletters, event invites and more), you can reach out through each stakeholder’s preferred channel and nurture long-term relationships.

All interactions are automatically recorded in Tractivity and instantly available for reference, giving you a complete communications history without any manual effort.

Government industry map and segment

Leverage data and insights to improve project outcomes and public services

Monitor stakeholder feedback and sentiment over time, and identify trends or emerging issues early.

Analyse participation rates and opinion trends, spot engagement gaps and measure the effectiveness of your consultations, equipping you with the evidence to make informed, evidence-based decisions.

Every comment, survey response or issue logged is stored in the system, creating an audit trail that proves you’ve listened and responded to stakeholder input. Tractivity’s customisable reports turn all that raw engagement data into actionable insights.

These reports can be easily tailored to show exactly what decision-makers or regulators need to see, helping you demonstrate how stakeholder feedback is influencing your project. Tractivity saves you time on data crunching so you can focus on improving outcomes and transparency.

Government industry monitor and analyse

Ireland support and service hours

We provide human, UK-based customer service and onboarding that aligns with the schedules and needs of government users:

Dedicated support team: Our support staff are based in the UK, with real people available to help during your working hours. We offer help by phone, email, and online chat. You’ll get prompt responses, as we understand the urgency of public-facing issues.
Tailored onboarding and training: We provide training for all new clients in Ireland, guiding your team through the system on your own data and projects. Each client gets a dedicated account manager who remains your point of contact, and helps configure Tractivity to your specific needs.
Ongoing support and public sector expertise: Our support continues with resources like our online help centre, how-to guides and monthly webinars. Our account managers have experience supporting public sector as they already help councils, government agencies, local authorities and public sector bodies across Ireland and the UK.

Data security and compliance

Tractivity has security controls to protect sensitive stakeholder information and comply with Irish and UK government standards:

Government-grade security: Tractivity is accredited to ISO 27001 and Cyber Essentials Plus standards. All data is encrypted and handled following EU GDPR requirements, supervised by Ireland's Data Protection Commission (DPC), so your stakeholder data stays confidential and compliant.
Secure cloud hosting: Data is hosted on highly secure, Tier IV data centre infrastructure monitored 24/7, powered by Microsoft Azure. EU-based hosting options are available for Irish public sector organisations requiring data residency within the European Economic Area.
Audit trails and compliance support: Every action in Tractivity is logged, providing a full audit trail, essential for audits, Access to Information on the Environment (AIE) requests, or demonstrating compliance with consultation processes. The permission settings help you manage data in line with public sector governance policies.

Learn more about security and compliance

Irish Government stakeholder management system frequently asked questions (FAQ's)

Does Tractivity store data in compliance with EU GDPR for Irish government use?

Yes. Tractivity is fully compliant with EU GDPR as supervised by Ireland's Data Protection Commission (DPC). We hold ISO 27001 and Cyber Essentials Plus certifications. For Irish public sector organisations requiring data residency within the European Economic Area, EU-based hosting options are available through Microsoft Azure's EU data centres.

Can Irish public sector organisations purchase Tractivity through OGP or eTenders? Tractivity is actively pursuing listing on relevant Office of Government Procurement (OGP) frameworks and is registered on eTenders, Ireland's national e-procurement platform. For organisations below procurement thresholds, direct award is also available. Contact us to discuss the procurement route that works for your organisation.

What onboarding and support does Tractivity provide to Irish public sector teams? Tractivity provides comprehensive onboarding and support for Irish public sector clients. A dedicated account manager is assigned from day one to guide your team through the system. Support is available during standard business hours (Irish and UK hours are aligned), with phone, email and online chat access. Ongoing resources include webinars, an online help portal and refresher training.

How does Tractivity support statutory consultations under the Planning and Development Act 2024?

Tractivity provides a single, auditable repository for all consultation and engagement data. It logs every interaction, captures submissions, tracks issue resolution and generates structured reports demonstrating compliance with public participation requirements under the Planning and Development Act 2024. This supports An Bord Pleanála submissions, Departmental review and judicial review defence.

What audit trails and reporting does Tractivity offer for Irish government organisations?

Every email sent, meeting held, note added or edit made is tracked with a timestamp and user ID, creating a complete audit trail. This supports Freedom of Information (FOI) requests, Access to Information on the Environment (AIE) requests, Oireachtas committee scrutiny and Comptroller and Auditor General review. Reports are customisable and can be exported in Excel or PDF format.

Does Tractivity integrate with existing tools used by Irish local authorities?

Yes. Tractivity integrates with Outlook for email capture, syncs with calendar applications, connects with mapping services for geographic stakeholder visualisation (including Eircode-based mapping), and provides an open API for connection to other databases or applications. It works alongside your existing IT ecosystem without replacing it.

Which Irish public sector organisations use Tractivity?

Tractivity is actively expanding into the Irish market, with 100+ UK public sector clients, including local authorities, government departments, transport bodies and NHS organisations, providing direct evidence of its suitability for Irish government organisations facing identical challenges. Contact us to discuss how Irish local authorities and national agencies are getting started with Tractivity.

How does Tractivity help Irish local authorities manage public consultation?

Tractivity supports the full consultation lifecycle for Irish local authorities, from Local Area Plan and Development Plan consultations under Part 8 planning procedures, to community engagement for housing and infrastructure projects under Housing for All. It replaces spreadsheets with a structured, auditable platform that tracks submissions, manages stakeholder communications and generates reports suitable for An Bord Pleanála and Departmental scrutiny.