The complete SRM requirements list for stakeholder engagement procurement

Are your SRM procurement requirements too vague, too generic, or missing the capabilities that matter once the system goes live?

Weak requirements create real risk in regulated and public sector environments:

• Gaps identified only after contract award, when change is costly

• Specifications that favour generalist CRMs over purpose-built SRM platforms

• Missing functionality in consultation, events and issues management that emerges as programmes mature

• GDPR and security requirements that are underweighted at procurement and regretted post-implementation

• No single source of truth; data fragments across spreadsheets, email tools and survey platforms

This requirements matrix is written for organisations procuring a stakeholder management system for complex engagement programmes, statutory consultations, public accountability and regulated environments.

Inside you will find:

• A full requirements matrix covering 30+ capability areas drawn from multiple real-world SRM tenders and evaluations

• Requirements mapped across six core areas: Stakeholder records and mapping; Engagement history and task management; Events, surveys and consultation; Issues management and reporting; Communications and GDPR compliance; Security, integrations and support

• The "why it matters" rationale behind each requirement, so you can make the case internally

• Common pitfalls to watch for against each capability, including the red flags that signal a platform will underdeliver

• Guidance on the core principle that underpins any effective SRM procurement: establishing the platform as a single source of truth for all stakeholder data, engagement history and insight

Trusted by organisations across UK government, infrastructure, utilities and regulated environments, including HM Treasury, Welsh Government, Department for Transport, West Yorkshire Combined Authority, Ofsted, Social Security Scotland and West Midlands Combined Authority.