Stakeholder management software for utilities and regulated service providers

Tractivity stakeholder management platform helps utilities organisations manage engagement across regulated services, programmes and day-to-day operations.
Used by water companies, electricity and gas networks in the UK and beyond, Tractivity provides a single platform to plan engagement, manage communications and evidence compliance - supporting trust, transparency and service continuity.

Manage utilities stakeholders across operations and capital programmes

Utilities engagement spans live operations, investment programmes and long-term infrastructure planning.

With Tractivity, utilities teams can manage:

Ongoing operational engagement
Public consultations for major infrastructure and NSIPs
Political and regulatory stakeholders alongside communities and customers

All engagement activity is captured against the right stakeholders and projects, creating continuity from early planning through delivery and operation.

Tractivity supports the scale and complexity seen in projects where stakeholder relationships evolve over years, not months.

One place to manage stakeholders across complex utilities environments

Utilities organisations manage large, diverse stakeholder groups across assets, regions and long-term programmes. Tractivity provides a single source of truth for stakeholder data, relationships and engagement history.

Centralise your stakeholder information to maintain visibility and consistency across operational activity and infrastructure projects, ensuring no stakeholder is missed as priorities shift.

srm for utilities

Engage the right stakeholders with clear, auditable communications

Tractivity enables utilities teams to deliver targeted engagement based on stakeholder role, location, interest and project involvement.

Manage proactive and reactive communications in one place, from routine updates to incident response and public consultations. Every interaction is captured automatically, creating a reliable engagement record without additional admin.

Energy industry build a picture of stakeholders

Turn engagement activity into clear regulatory evidence

In regulated utility environments, engagement must be demonstrable. Tractivity records every interaction, response and outcome, creating a defensible audit trail.

Generate real-time reports that support statutory obligations, governance reviews and regulatory scrutiny, reducing reliance on spreadsheets and disconnected systems.

Energy industry project compliance

Why utilities teams choose Tractivity

Spreadsheets, inboxes and disconnected tools make it harder to maintain control, consistency and compliance. This is even more critical in regulated environments where engagement must be consistent, traceable and defensible.

Tractivity gives utilities teams a single source of truth for stakeholders, issues and engagement activity. In practice, utilities teams use Tractivity to:

One place to manage stakeholders across assets, regions and programmes
Clear visibility of engagement activity, feedback and commitments
Faster responses to issues, incidents and regulatory requests
Evidence you can confidently share with regulators and executives

Supporting day-to-day engagement and major infrastructure programmes

Anglian Water

Anglian Water uses Tractivity to manage live, ongoing engagement alongside major capital projects and statutory consultations.

Their teams rely on Tractivity to:

Manage engagement with thousands of stakeholders across the East of England
Support NSIP consultations, such as the Cambridge Wastewater Treatment Plant Relocation
Capture engagement evidence for regulatory scrutiny and statutory reporting
Report performance and insight to senior leadership

“Tractivity runs our live, interactive, day-to-day stakeholder programme, which is invaluable to us. It saves time and provides fantastic insight and reporting outputs that we can present to our Executive Committee on performance and engagement.”

Data security, compliance and governance you can rely on

Tractivity holds ISO27001 and Cyber Essentials Plus accreditations and is hosted in a highly secure environment by Microsoft Azure, supporting the data governance requirements of regulated utilities organisations. Our system meets the latest HIPAA standards, is monitored 24/7/365 and includes:

GDPR-compliant data handling
Secure hosting with UK-based data residency and management
Full audit trails of stakeholder interactions
Structured reporting to support regulatory scrutiny

Our software gives utilities teams confidence that stakeholder engagement activity is not only effective, but properly evidenced, auditable and defensible.

Tractivity plays a key role in ensuring that our stakeholders are informed and involved. We use it extensively to communicate our investments through proactive outreach, allowing us to share positive stories and updates with stakeholders. It also helps us with statutory obligations; if something happens and we are regulated to talk to our stakeholders about that, using Tractivity we capture the engagement, run the stats and numbers, and that becomes evidence for us to give to the regulator.

Emily LinsdellRegional Engagement Manager

Utilities stakeholder management software FAQs

What is stakeholder management software for utilities?

Stakeholder management software helps utilities organisations manage engagement with customers, communities, regulators, political stakeholders and partners in one central system. It brings together stakeholder data, engagement activity, feedback and reporting, supporting consistent engagement and regulatory evidence.

How is stakeholder engagement different in utilities

Utilities engagement is continuous, regulated and highly scrutinised. Teams must manage day-to-day engagement alongside long-term infrastructure programmes, statutory consultations and operational incidents, while maintaining a clear audit trail of decisions and responses.

Can Tractivity support both operational and project engagement?

Yes. Tractivity is designed to support ongoing operational engagement as well as major capital projects and nationally significant infrastructure programmes. Stakeholder information and engagement history remain connected, providing continuity across activities and teams.

How does Tractivity help with regulatory compliance?

Tractivity captures every stakeholder interaction, response and outcome, creating a defensible audit trail. Utilities teams use real-time reports and dashboards as evidence for statutory obligations, public consultations and regulatory review.

Can we manage large numbers of stakeholders across regions?

Yes. Tractivity is built to manage engagement at scale, allowing utilities organisations to segment stakeholders by role, location, interest and project involvement, while maintaining a single, shared view across regions and assets.

Does Tractivity support political and regulatory stakeholders? Yes. Utilities teams use Tractivity to manage engagement with MPs, councillors, regulators and statutory bodies alongside communities and customers, ensuring communications are consistent, traceable and easy to evidence.

Is Tractivity suitable for different types of utility organisations?

Tractivity is used across water, wastewater, electricity, gas and infrastructure environments. Its flexible structure supports different regulatory frameworks, organisational models and engagement requirements without forcing teams into rigid workflows.