Is the portal accessible to users with disabilities?

Tractivity meets WCAG 2.2 Level A today and is on track for Level AA compliance in 2026. Welsh language support is also available for organisations under Welsh Language Standards.

Stakeholder management software with a public portal

Q: What consultation and survey tools are included?

Tractivity includes built-in survey and consultation tools as part of the standard licence. You can build and publish consultation questionnaires, collect responses at scale, and see results aggregated in the platform. There is no additional fee for the survey module.

Running community consultations, public engagement programmes, or major scheme notifications means managing two audiences at once: the internal team tracking every stakeholder relationship, and the public who need a safe, accessible place to register, receive updates, and share their views.

Tractivity, the stakeholder relationship management (SRM) platform trusted by leading organisations, handles both from a single system.

What is a public portal in stakeholder management software?

A public portal is a branded, public-facing engagement page where community members and interested parties can self-register, opt in to updates, respond to surveys, and participate in consultations. In Tractivity, every registration, response, and unsubscribe feeds directly into the same SRM record as your private stakeholder activity, so your engagement picture is always complete, with no manual data transfer between systems.

Engage-360, our public engagement portal, is a separate product, priced separately from the SRM licence and scoped to the size of your engagement programme.

What does the public portal do?

Tractivity's public engagement capabilities let you:

Publish a branded consultation or engagement portal accessible to anyone via a public URL
Capture self-registrations from community members, residents, or interested parties, directly into your stakeholder database
Run surveys and online consultations with response volumes that scale from dozens to tens of thousands
Send targeted updates to registered portal users via email, with full opt-in and GDPR consent tracking
Record all portal activity against the stakeholder record automatically, so engagement is logged without manual input
Close the loop: issues and commitments raised through the portal are tracked end-to-end, with status and outcome recorded

Severn Trent Water built a 15,000-member online community through Tractivity's platform as part of their 2020–2025 Water Resources Management Plan. One NHS integrated care board scaled portal registrations from around 1,800 to 2,600+ sign-ups across multiple partner organisations.

Why connect the portal to your full SRM?

A standalone consultation tool collects responses, whereas a public portal integrated with an SRM captures the relationship. When a community member registers through the portal, they join the same stakeholder graph as every MP, councillor, regulator, and project contact you already manage. You can see their history across projects, track their sentiment over time, and know immediately if a colleague on another team has already engaged them. Registrants can be mapped by interest, influence, relationship and sentiment alongside your existing stakeholders, and managed across every project from the same record.

Public portals are particularly useful for:

DCO and NSIP consultations where statutory community notification and response capture are legally required
Water company PR submissions with large-scale public research programmes
NHS service redesign and public-facing transformation where residents and patient groups need to participate
Transport and infrastructure schemes with neighbouring communities to engage and notify
Local government consultations under statutory duties and the Gunning Principles

EDF Energy used Tractivity across the Hinkley Point C and Sizewell C consultation programmes. The platform logged 130,000+ stakeholder engagements, ~30,000 issues, and 650+ events, all traceable and auditable.

Frequently asked questions

Can the public register directly through Tractivity?

Yes. Tractivity supports public self-registration through a portal page. Community members can enter their details, select communication preferences, and opt in to updates, with all registrations flowing directly into your stakeholder database.

How does Tractivity handle GDPR consent for public registrations?

Every registration, opt-in, and unsubscribe is tracked automatically within Tractivity. Consent preferences are enforced at the point of communication, so you can't send to contacts who haven't opted in. The full consent record is auditable and exportable.

What survey tools are included?

Tractivity includes built-in survey tools as part of the standard licence. You can build and publish consultation questionnaires, collect responses at scale, and see results aggregated in the platform. There is no additional fee for the survey module.

Can a public portal be used alongside private stakeholder engagement?

Yes, that's the design intent. Public registrations and responses sit in the same platform as your private stakeholder records. You set permissions to keep the views and editing rights appropriate for each team, while the engagement picture across both audiences stays complete.

Stakeholder management software with a public portal

What is a public portal in stakeholder management software?

What does the public portal do?

Why connect the portal to your full SRM?

Security and compliance

Frequently asked questions

Tractivity in action

The home of stakeholder engagement. The software built around the experts who do it.