Empowering communication agencies to deliver meaningful engagement

Q: Can we manage multiple client accounts in one Tractivity system?

Yes. Tractivity uses a project-based structure, so each client engagement sits as its own project inside one system. Data, reports and user permissions are fully separated by project, while templates, surveys and reports can be reused across the practice.

Q: Can we brand the engagement portal and email campaigns for each client?

Yes. Engage-360, Tractivity's engagement portal, can be branded per project, and communication campaigns can be sent under each client's brand.

Tractivity is the UK's leading stakeholder engagement system for communication agencies and for the organisations that hire them. Whether you're running consultations for multiple clients or looking for a comms partner to run engagement for you, everything lives in one secure, GDPR-compliant platform and trusted across the public and private sectors.

The stakeholder engagement system that offers the flexibility and features communication agencies need

Operating in diverse environments while managing multiple clients and projects simultaneously, you need a system to help you excel in every client engagement.

Tractivity's stakeholder management software is the ultimate tool for communication agencies. It enables you to deliver comprehensive consultation processes, manage your stakeholders across different projects, and track and analyse interactions in one place.

Enhance your collaboration with clients and help them deliver impact with Tractivity's integrated communication tools.

Built the way agencies actually work, with every client as a project

Tractivity's project-based structure means you can set up each client account as its own secure project inside one Tractivity system. Data is separated by project, permissions are controlled by user role, and your consultants only see what they need to see.

No more stitching reports together from different tools. No more worrying about one client's data drifting into another's. And no more paying for a separate licence every time you win a new brief.

With Tractivity, agencies can:

Set up unlimited projects for each client engagement, from major infrastructure consultation to local authority community engagement.
Keep stakeholder databases, comms history, issues and actions fully separated by client, while still reusing templates, surveys and reports across the practice.
Control who sees what with role-based access and permissions, right down to individual records.
Produce branded communication campaigns, surveys and events for each client without needing your IT team.
Generate client-ready reports at project or programme level using 150+ built-in reports and custom dashboards.
Hand a clean, fully-populated system back to the client at the end of a project, or continue running the engagement on their behalf.

Proven across the sectors agencies are briefed on most

The communication agencies using Tractivity deliver engagement for clients across energy, transport, water, utilities, healthcare, housing, regeneration, local government and major infrastructure.

Because Tractivity is already the system of choice for many of those end clients (including National Grid, SGN, Scottish Power Renewables, UK Power Networks, Anglian Water, Southern Water, Severn Trent Water, Northumbrian Water, SSEN, EDF, the Department for Transport, the Cabinet Office and dozens of NHS trusts, councils and combined authorities), there's a natural fit when agencies bring work into the same platform their clients already trust.

Stakeholder mapping

Map influence, interest, affiliation and geography. Update mapping as relationships evolve.

Centralised contacts database

One record per stakeholder, shared across teams and projects with full engagement history.

Communication campaigns

Unlimited, on-brand email campaigns with tracking, subscription management and GDPR compliance.

Surveys and consultation

Full question types and logic. Publish via email, microsite or the Engage-360 portal.

Engage-360 Portal

A branded public-facing portal for surveys, event registration and issue reporting.

Feedback and issue management

Capture feedback, tag issues, analyse sentiment and evidence how you've responded.

Events

Invitations, registrations and attendance, fully integrated with Microsoft Teams and Outlook.

Dashboards and reporting

150+ pre-built reports, AI-powered dashboards and a Microsoft Power BI integration launching in 2026.

Google Maps and land parcels

Visualise stakeholders geographically and segment communications by location.

Purpose-built for engagement, not retrofitted from a CRM

A CRM is built around sales pipelines. A spreadsheet is built around rows. Neither is built around stakeholders, consultations, issues, feedback and evidence, which is what agencies actually deal with every day.

Tractivity is built specifically for stakeholder engagement and consultation. That's why it gives you:

A single source of truth for every client project.
Evidence-ready audit trails for statutory consultations that withstand scrutiny.
UK hosting, ISO 27001:2022, Cyber Essentials Plus, WCAG 2.2 Level A, full GDPR compliance.
G-Cloud approved procurement, so public-sector clients can adopt your recommendation through the Digital Marketplace.
UK-based onboarding and support from consultants.
Unlimited records, unlimited emails, no hidden per-contact pricing.
Regular feature releases every three to four months, shaped by customer feedback.

Compliant by design, defensible by default

Tractivity is accredited to ISO 27001:2022 and Cyber Essentials Plus, hosted in UK-based Tier IV data centres on Microsoft Azure, and monitored 24/7/365.
Every action is logged, so when a client is challenged on a consultation, you have a clear, timestamped audit trail to support them. All supported by our outstanding Customer Success Team, who are very experienced in helping clients and agencies with their public consultation requirements.

Communication agency stakeholder engagement software FAQs

Can we manage multiple client accounts in one Tractivity system?

Yes. Tractivity uses a project-based structure, so you can set up each client engagement as its own project inside one system. Data, reports and user permissions are fully separated by project, while templates, surveys and reports can be reused across the practice.

Can we restrict which team members see which clients? Yes. Role-based access and permissions can be set at project, module and individual record level, so a consultant only sees the clients they're working on.

Can we hand a project over to the client at the end of an engagement? Yes. Agencies can hand over a fully-populated Tractivity project to the end client, who can continue using it themselves. Because many organisations already use Tractivity, in most cases it's a clean migration into their existing tenant.

Is Tractivity suitable for statutory consultations?

Yes. Tractivity is used for statutory consultations across energy, transport, planning, healthcare and government. Every comment, survey response and issue is logged with a timestamp, giving you the evidence-ready audit trail that consultations require.

Do you support agencies working on public-sector briefs?

Yes. Tractivity is a G-Cloud approved supplier on the UK Government's Digital Marketplace, meets UK GDPR, ISO 27001:2022 and Cyber Essentials Plus requirements, and is already used by the NHS, combined authorities, councils, the Department for Transport, the Cabinet Office, HM Treasury and DSIT.

How is Tractivity priced for agencies?

Tractivity is sold as an annual subscription with unlimited records and unlimited emails. Agencies typically scale by users and projects rather than by contact volume. Talk to us about an agency plan that fits the way you work.

Can we brand the engagement portal and email campaigns for each client?

Yes. Engage-360, our engagement portal, can be branded per project, and communication campaigns can be sent under each client's brand.

Do you integrate with the tools our consultants already use?

Yes. Tractivity integrates with Microsoft Outlook, Microsoft Teams, Microsoft Power BI (coming soon in 2026), Google Maps, Royal Mail address lookup, email servers including Office 365, calendar applications, and has a fully documented open API for custom integrations.

Empowering communication agencies to deliver meaningful engagement

Two ways Tractivity supports agency-led engagement

The stakeholder engagement system that offers the flexibility and features communication agencies need

Built the way agencies actually work, with every client as a project

Proven across the sectors agencies are briefed on most

Everything an engagement team needs, in one platform

Stakeholder mapping

Centralised contacts database

Communication campaigns

Surveys and consultation

Engage-360 Portal

If you need a communication agency to run your engagement, we recommend these

Camargue

Counter Context

Grasshopper

Olovus

Opyn Consulting

Pier Communications

Purpose-built for engagement, not retrofitted from a CRM

Compliant by design, defensible by default

Deliver impact with Tractivity

Communication agency stakeholder engagement software FAQs