Tractivity and Publiq: every community question captured and answered
Publiq keeps residents informed about what's happening around them. Tractivity makes sure every question they send back is logged, owned and answered.
Tractivity has partnered with Publiq, the communication app for professionals who engage with the public
Publiq gives organisations one place to share real-time updates, photos, videos, documents and milestones about the activities that affect residents.
It's built for any organisation that communicates with residents, from construction and infrastructure to energy, healthcare, events and local government. Users include developers, utilities and public bodies across the UK and Europe, such as VolkerStevin, TenneT, the Environment Agency and Airedale NHS Foundation Trust.
Residents download the free app, follow the projects, events and areas they care about, and get notified when something changes.
Publiq makes two-way communication with residents easy. For teams that manage all their stakeholder engagement in Tractivity, our integration brings every Publiq conversation into one central record.
What happens when a resident asks a question in Publiq
Our integration brings the conversation into Tractivity, linked to that person's contact record and their full history with your organisation. From there, your team works it through four simple steps:
- Capture. The query or comment is logged against the stakeholder, alongside every other touchpoint you have with them.
- Track. Status, priority and dates are set and visible on live dashboards, so nothing is left open by accident.
- Assign. Each item goes to the right owner, automatically or manually, so everyone knows who is responding.
- Respond. The response is sent and logged against the record, closing the loop with a complete history you can report on.
Talk to us about a Publiq and Tractivity pilot for your next project or event
The integration works from the first announcement to the final report.
Before it starts: set both up from day one, so early updates and consultation feedback are captured from your very first contact with residents.
While it's happening: new questions, complaints and reactions flow into Tractivity as they arrive, ready to track and assign, whether that's during a construction phase or a festival weekend.
Once it's over: use the consolidated record to close out remaining queries and evidence your engagement for reporting and sign-off.
Using Publiq as an always-on channel for your area? Every resident message builds one continuous record in Tractivity, rather than a separate record for each initiative.
Already using Publiq or Tractivity? Connecting the other is the easy next step. Tell us a little about what you're planning and we'll show you how it works.
