Community engagement tracking software for renewable energy
Why renewable projects need tracking, not just a consultation log
Most renewable schemes touch communities for far longer than consultation runs. An offshore wind farm or a battery storage site can spend two to five years in development, then decades in operation, with landowner relationships, community liaison and regulator reporting continuing long after the original consultation closed. A spreadsheet or a shared inbox loses that continuity the moment a project changes phase, an agency hands over, or a team member leaves.
SSEN's stakeholder team scaled from 15 Tractivity users in 2018 to more than 200 today, precisely because the same system had to keep working as engagement grew across two licensed network areas and successive RIIO price control cycles, not just for one event. That's the shape of renewable and utilities engagement: long-running, multi-team and cumulative, which is why a tracking record built for years, not a single consultation, is the right tool.
Built for the regulated environment
Renewable developers, network operators and the consultancies that support them work under long-term regulatory scrutiny. Tractivity is:
- UK-hosted by default, on Microsoft Azure UK South
- ISO 27001:2022 certified, the current international information security standard, independently audited
- Cyber Essentials Plus certified, the NCSC-backed standard required for many public-sector and network operator contracts
- G-Cloud listed, so public bodies and their partners can procure through the Crown Commercial Service framework
- GDPR compliant by design, with role-based permissions and every opt-in and unsubscribe enforced automatically, across however many years a relationship runs.
Scottish & Southern Electricity Networks (SSEN)After a full market audit in 2018, SSEN chose Tractivity to consolidate fragmented engagement tools into a single GDPR-compliant system. From 15 users at launch, the platform now supports over 200 across the organisation, tracking engagement across two licensed network areas serving 3.7 million homes and businesses, the grid that connects new renewable generation.
Tractivity has improved the way we engage with our stakeholders and manage our interactions. We now have a more consistent approach to recording stakeholder engagement across our Network teams.
SSEN
EDF, Hinkley Point C and Sizewell CTwo of the UK's most scrutinised low-carbon infrastructure programmes, tracked in Tractivity since 2014. Around 30,000 stakeholder issues logged and tagged, a 100% response rate maintained across more than a decade, and 130,000+ engagements recorded across 70,000+ contacts, evidence that a tracking record can run for the life of a major energy programme, not just a single phase.
Tractivity is simply the best option for our stakeholder engagement and management. It allows us to easily work on projects from beginning to end with clear visibility at each point. It is designed specifically for stakeholder engagement, which is why it is the best tool for EDF.
Immy Silby, Communications Relations Executive, Hinkley Point C
