Stakeholder tracking software for energy and government
Tractivity, the UK stakeholder relationship management platform, is stakeholder tracking software for energy companies, government bodies and the consultancies that serve them. It logs every interaction, issue and commitment against the right stakeholder, with a date stamp, so engagement evidence for Ofgem, the Planning Inspectorate or a board is ready to export, not rebuilt from inboxes.
Why stakeholder tracking matters in regulated sectors
Under Ofgem's RIIO framework, Ofwat's price review process, the Planning Act 2008, and NSIP examination requirements, organisations must show who they engaged, how, when, and what they did about it. That evidence needs to be complete, retrievable and defensible, not reconstructed from inboxes and shared drives when the deadline arrives.
Gaps in the engagement record carry real consequences: failed examination, judicial review challenge, and regulatory non-compliance.
Tractivity closes those gaps by keeping the full engagement record in one place, from first contact to final report.
What Tractivity does
Interaction logging across every channel
Every email, call, meeting, event, survey response is captured against the stakeholder it relates to, with a date stamp and full interaction history.
Issue management from receipt to resolution
Log, categorise, assign and track every stakeholder issue end-to-end.
AI sentiment analysis
Every interaction is tagged positive, negative or neutral, giving teams a live read on how stakeholder positions are shifting across a programme.
150+ reports, built for regulators and boards
Engagement evidence is ready before anyone asks for it. Tabular, matrix, graph, demographic, mapping and dashboard views that are configurable to your reporting requirements.
Stakeholder mapping
Visualise your landscape by influence, interest, position and sentiment. Update maps as projects evolve without losing the history of where stakeholders stood before.
Communications built in
Surveys, newsletters, event invitations and bulk emails sent directly from the platform, with every response captured back against the stakeholder record automatically.
One system across teams and projects
The same stakeholder record and project-wide view is shared across project teams, sub-consultants and agencies.
Built for the regulated environment
Energy and government buyers operate under scrutiny that most software wasn’t designed for. Tractivity is:
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Hosted on Microsoft Azure in the UK or the EU (Ireland), with UK organisations' data held in the UK region as standard.
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ISO 27001:2022 certified. Independently audited information security management.
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Cyber Essentials Plus certified. The standard required for many central government contracts.
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NHS DSPT compliant. For organisations working across health and social care.
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G-Cloud listed. Procure directly under the Government Commercial Agency, formerly the Crown Commercial Service framework, no separate tender required.
Proven at NSIP scale
Two of the UK’s most scrutinised Nationally Significant Infrastructure Projects (NSIPs) have been managed end-to-end in Tractivity, demonstrating evidenced, compliant engagement at scale.
EDF Energy, Hinkley Point C and Sizewell CEDF Energy managed stakeholder engagement across two of the country's most significant infrastructure developments, Hinkley Point C and Sizewell C.
Around 30,000 stakeholder issues were logged and systematically tagged, with a 100% response rate ensuring every legislative requirement was met. In total, over 130,000 engagements were delivered across more than 70,000 contacts, supported by the organisation, hosting, or attendance of over 650 events.
By taking away the manual administrative burden, EDF can focus on stakeholder engagement at the heart of the communities and get out there and listen to people.
Scottish & Southern Electricity NetworksFollowing a comprehensive market audit in 2018, SSEN selected Tractivity to consolidate fragmented engagement tools into a single, GDPR-compliant system.
What began with just 15 users has since grown to support over 200 users across the network, enabling coordinated engagement across SSEN’s two licensed areas, which serve 3.7 million homes and businesses.
Tractivity has improved the way we engage with our stakeholders and manage our interactions. We now have a more consistent approach to recording stakeholder engagement across our Network teams.
20+ years supporting the UK’s most regulated organisations.













Built for energy networks, planning programmes, and public-sector procurement
National Grid runs Tractivity for 500+ users across the UK and the US east coast. Tractivity's stakeholder engagement platform offers unlimited UK-based support, with pricing from £9,495 per year for the SRM licence, plus £500 per additional user, and no record caps or hidden fees. The Engage-360 public portal is a separate product, priced separately and configured to your engagement programme.
Frequently asked questions
It gives energy teams a complete, time-stamped record of every stakeholder interaction across all active programmes, automatically linked to the stakeholder it relates to. For regulated organisations, this means engagement evidence is ready to export for Ofgem, Ofwat or the Planning Inspectorate on demand, rather than assembled manually under deadline. For a renewable-sector view of this same tracking capability, across consultation, construction and operation, see community engagement tracking software for renewable energy.
CRMs track revenue and pipeline. Tractivity tracks relationships: who your stakeholders are, what they think, how their position is evolving and what your organisation has committed to them. It includes GDPR-safe bulk communications, AI sentiment analysis, issue management and consultation-specific reporting, things generic CRMs don't provide and that regulated sectors can't do without.
Yes. Tractivity is listed on the UK Government's Digital Marketplace under G-Cloud, making procurement straightforward for central and local government bodies, NHS trusts and any public sector organisation using Government Commercial Agency frameworks.
Most organisations are live within four to six weeks, including data import, configuration and end-user training. Tractivity's team handles the migration, so the system arrives with your full stakeholder history already in place.
ISO 27001:2022, Cyber Essentials Plus and NHS DSPT, with UK organisations' data hosted on Microsoft Azure in the UK region as standard. Tractivity is also listed on G-Cloud for government procurement.





