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Every stakeholder, interaction and report in one platform.
The complete set of features for effective stakeholder management.
Capture feedback, track issues and commitments, and analyse sentiment to improve outcomes.
Capture and answer every resident question with Publiq and Tractivity.
Your stakeholder data protected by ISO 27001:2022, Cyber Essentials Plus and NHS DSPT, hosted on Microsoft Azure.
Design surveys and custom forms to capture stakeholder feedback.
Configurable dashboards and 150+ pre-built reports that turn your engagement record into evidence.
Reach the people that matter to you with Mapolitical and Tractivity.
Our onboarding process and dedicated ongoing customer support to help you deliver impact.
Track, understand and take action on your stakeholder relationships.
Deliver a 360° engagement process online with Engage-360, our separately priced public portal.
Outlook, Teams, Google Maps and more, all included in your subscription.
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Support patient involvement and work effectively with a wide-ranging number of stakeholders.
Build community trust and support positive outcomes across projects.

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Effectively manage and listen to your stakeholders and show them they are being heard.
Engage with stakeholders across projects and public consultation.

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Manage and build long-term relationships with your stakeholders.

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Manage multiple clients and their projects in one centralised system with a full engagement audit trail.
Manage stakeholder engagement across regulated services, programmes and day-to-day operations.
Understand what makes your institution unique and support its growth.
Keep an audit-ready record of every stakeholder interaction, built for regulatory scrutiny.
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The step-by-step guide to building an effective stakeholder engagement plan, with template.
Free guides, whitepapers, templates and more to help you deliver sustainable outcomes.
Helpful tips, guides and articles about stakeholder engagement, project management and more.
Learn how to identify, categorise and prioritise your stakeholders with our complete guide.
Empower sustainable engagement with AccountAbility's framework and Tractivity's system.
Expert webinars and videos on engagement, policy and best practice, free to watch on demand.
Understand your stakeholders' needs, interests and influence with our practical framework.
Benchmark vendors and shape your specification before your procurement goes to market.
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Everything you need to meet Ofwat's expectations and show how customer insight shapes your delivery.
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Your complete six-part toolkit for planning, running, and documenting your stakeholder engagement.
Understand the legal test for a fair consultation, and self-audit your consultation to see where it's vulnerable.
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Learn why leading organisations trust Tractivity.

Stakeholder tracking software for energy and government

Tractivity, the UK stakeholder relationship management platform, is stakeholder tracking software for energy companies, government bodies and the consultancies that serve them. It logs every interaction, issue and commitment against the right stakeholder, with a date stamp, so engagement evidence for Ofgem, the Planning Inspectorate or a board is ready to export, not rebuilt from inboxes.

Why stakeholder tracking matters in regulated sectors

Under Ofgem's RIIO framework, Ofwat's price review process, the Planning Act 2008, and NSIP examination requirements, organisations must show who they engaged, how, when, and what they did about it. That evidence needs to be complete, retrievable and defensible, not reconstructed from inboxes and shared drives when the deadline arrives.

Gaps in the engagement record carry real consequences: failed examination, judicial review challenge, and regulatory non-compliance.

Tractivity closes those gaps by keeping the full engagement record in one place, from first contact to final report.

What Tractivity does

Tractivity gives energy companies, government bodies, and the consultancies that serve them a single, audit-ready system to track and retrieve every stakeholder, every interaction, and every commitment across the full engagement lifecycle.
Interaction logging across every channel

Every email, call, meeting, event, survey response is captured against the stakeholder it relates to, with a date stamp and full interaction history.

Issue management from receipt to resolution

Log, categorise, assign and track every stakeholder issue end-to-end.

AI sentiment analysis

Every interaction is tagged positive, negative or neutral, giving teams a live read on how stakeholder positions are shifting across a programme.

150+ reports, built for regulators and boards

Engagement evidence is ready before anyone asks for it. Tabular, matrix, graph, demographic, mapping and dashboard views that are configurable to your reporting requirements.

Stakeholder mapping

Visualise your landscape by influence, interest, position and sentiment. Update maps as projects evolve without losing the history of where stakeholders stood before.

Communications built in

Surveys, newsletters, event invitations and bulk emails sent directly from the platform, with every response captured back against the stakeholder record automatically.

One system across teams and projects

The same stakeholder record and project-wide view is shared across project teams, sub-consultants and agencies. 

icon_gdpr-compliance Built for the regulated environment

Energy and government buyers operate under scrutiny that most software wasn’t designed for. Tractivity is:

  • Hosted on Microsoft Azure in the UK or the EU (Ireland), with UK organisations' data held in the UK region as standard.

  • ISO 27001:2022 certified. Independently audited information security management.

  • Cyber Essentials Plus certified. The standard required for many central government contracts.

  • NHS DSPT compliant. For organisations working across health and social care.

  • G-Cloud listed. Procure directly under the Government Commercial Agency, formerly the Crown Commercial Service framework, no separate tender required.

View all security credentials

Proven at NSIP scale

Two of the UK’s most scrutinised Nationally Significant Infrastructure Projects (NSIPs) have been managed end-to-end in Tractivity, demonstrating evidenced, compliant engagement at scale.

cover_edf-large-2EDF Energy, Hinkley Point C and Sizewell C

EDF Energy managed stakeholder engagement across two of the country's most significant infrastructure developments, Hinkley Point C and Sizewell C.

Around 30,000 stakeholder issues were logged and systematically tagged, with a 100% response rate ensuring every legislative requirement was met. In total, over 130,000 engagements were delivered across more than 70,000 contacts, supported by the organisation, hosting, or attendance of over 650 events.

By taking away the manual administrative burden, EDF can focus on stakeholder engagement at the heart of the communities and get out there and listen to people.

 

Read the case study
cover_ssen-largeScottish & Southern Electricity Networks

Following a comprehensive market audit in 2018, SSEN selected Tractivity to consolidate fragmented engagement tools into a single, GDPR-compliant system.

What began with just 15 users has since grown to support over 200 users across the network, enabling coordinated engagement across SSEN’s two licensed areas, which serve 3.7 million homes and businesses.

Tractivity has improved the way we engage with our stakeholders and manage our interactions. We now have a more consistent approach to recording stakeholder engagement across our Network teams. 

 

Read the case study

20+ years supporting the UK’s most regulated organisations.

Built for energy networks, planning programmes, and public-sector procurement

National Grid runs Tractivity for 500+ users across the UK and the US east coast. Tractivity's stakeholder engagement platform offers unlimited UK-based support, with pricing from £9,495 per year for the SRM licence, plus £500 per additional user, and no record caps or hidden fees. The Engage-360 public portal is a separate product, priced separately and configured to your engagement programme.

See what Tractivity can do for you

Frequently asked questions

What does stakeholder tracking software do for energy companies?

It gives energy teams a complete, time-stamped record of every stakeholder interaction across all active programmes, automatically linked to the stakeholder it relates to. For regulated organisations, this means engagement evidence is ready to export for Ofgem, Ofwat or the Planning Inspectorate on demand, rather than assembled manually under deadline. For a renewable-sector view of this same tracking capability, across consultation, construction and operation, see community engagement tracking software for renewable energy.

How is Tractivity different from a CRM for stakeholder tracking?

CRMs track revenue and pipeline. Tractivity tracks relationships: who your stakeholders are, what they think, how their position is evolving and what your organisation has committed to them. It includes GDPR-safe bulk communications, AI sentiment analysis, issue management and consultation-specific reporting, things generic CRMs don't provide and that regulated sectors can't do without.

Is Tractivity on the G-Cloud framework?

Yes. Tractivity is listed on the UK Government's Digital Marketplace under G-Cloud, making procurement straightforward for central and local government bodies, NHS trusts and any public sector organisation using Government Commercial Agency frameworks.

How quickly can we get started?

Most organisations are live within four to six weeks, including data import, configuration and end-user training. Tractivity's team handles the migration, so the system arrives with your full stakeholder history already in place.

What accreditations does Tractivity hold?

ISO 27001:2022, Cyber Essentials Plus and NHS DSPT, with UK organisations' data hosted on Microsoft Azure in the UK region as standard. Tractivity is also listed on G-Cloud for government procurement.