Service, support & onboarding in Ireland
Tractivity can support public sector bodies, regulated utilities, healthcare organisations, infrastructure project teams, charities, nonprofits and semi-state bodies across Ireland. Whether you are a government department, a local authority, an HSE-funded voluntary organisation, a semi-state body or a community organisation working with Pobal, our onboarding, account management and support services are fully available to Irish clients.
Our platform is EU GDPR-compliant and operates in accordance with regulations supervised by the Irish Data Protection Commission (DPC). Tractivity holds ISO 27001:2022 and Cyber Essentials Plus, and Irish organisations' data is hosted on Microsoft Azure in Ireland.
Onboarding and ongoing support
Tractivity is a fully supported stakeholder management platform serving organisations across Ireland and the UK.
Implementation
Your dedicated UK-based Client Success Manager will work with you throughout the entire setup process. Full implementation typically takes four to six weeks on average, covering system configuration, data migration and training, depending mostly on how quickly your data is ready to load.
Tractivity can respond to tenders published on eTenders, and we'll provide the security documentation your evaluation needs, including our ISO 27001:2022 certificate and business continuity plan. All onboarding is delivered remotely, making setup straightforward for organisations based anywhere across Ireland.
Account Management and Training
From go-live through the course of your subscription, a dedicated Client Success Manager will support you. We provide monthly webinar sessions and an online knowledge base of product guides, reference manuals, and tutorial videos accessible at any time.
Support
Client success and technical support are delivered by our own UK-based team, not an outsourced helpdesk. You can reach us by phone, email or website chat during working hours, which are the same in Ireland and the UK. Support is unlimited. You'll get knowledgeable support from a team that understands the consultation and engagement landscape across Ireland and the UK.
In-house Design Team
Tractivity's in-house design team is on hand to support you. From newsletters and email templates to websites, we have it covered, attending to your design requirements quickly and efficiently.
Technical Support
Server Maintenance
Tractivity is an off-the-shelf product, so we can easily roll out feature upgrades and bug fixes to all clients. We monitor our virtual machines, environments, and databases 24/7, and run maintenance monthly between 00:01 and 04:00 GMT, following a documented process with a rollback plan and staged testing. Critical updates are applied out of hours within 24 hours of release.
Data Backup, Restore & Disaster Recovery
Data is backed up daily, encrypted and stored digitally in an alternative secure location. Backups are tested weekly by conducting a file integrity check and manual restore. Weekly testing is signed off by a systems engineer and the Technical Director. Irish organisations' data is hosted on Microsoft Azure in Ireland as standard, in line with EU GDPR. UK hosting is also available.
Security
Tractivity holds ISO 27001:2022 and Cyber Essentials Plus. It's hosted on Microsoft Azure in Ireland, in an environment that meets PCI DSS, HIPAA and ISO 27001 standards, and monitored 24/7/365 by a security operations centre (SOC).
Integrated Services
Tractivity includes a fully documented API that can be used by your web team to build custom integrations, from forms and event registration to data feeds from external systems.
Technical Specifications and Requirements
As an entirely cloud-based product, Tractivity can be accessed from any computer or device with a modern web browser. Our system does not require the installation of any software onto local machines.
Business Continuity Plan
Tractivity has a fully documented Business Continuity and Disaster Recovery plan which is tested regularly. A copy of the plan is available upon request.
Supporting better outcomes
Tractivity can support your stakeholder management needs and help you achieve sustained positive outcomes.
Trusted by the NHS, National Grid, EDF, the Institute of Bankers in Ireland, Anglian Water and many private and public-sector organisations across Ireland and the UK.
Book a personalised demo with us.
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