Does Tractivity support organisations in Ireland?

Yes. Tractivity supports public sector bodies, healthcare organisations, utilities, semi-state bodies, charities and nonprofits across Ireland. Customer Success and Technical Support are available to Irish clients during GMT/IST business hours. All data is stored within the UK and EU in compliance with EU GDPR as supervised by the Irish Data Protection Commission (DPC).

Is Tractivity compliant with EU GDPR and the Irish Data Protection Commission?

Yes. Tractivity is fully EU GDPR-compliant. Data is stored and processed within the UK and EU. Tractivity operates consistently with obligations supervised by the Irish Data Protection Commission (DPC). Full data processing documentation is available upon request.

How long does Tractivity implementation take for an Irish organisation?

Full implementation typically takes between two and four weeks, covering system configuration, data migration, and training. Onboarding is delivered remotely, making setup straightforward for organisations based anywhere across Ireland.

Who uses Tractivity in Ireland?

Tractivity has supported stakeholder engagement for over 25 years. Irish clients include the Institute of Bankers in Ireland. Tractivity also serves organisations across the NHS, EDF, National Grid, HM Treasury, the NI Executive Office, and many public and private sector organisations across Ireland, the UK and beyond. Tractivity is a proven, EU GDPR-compliant stakeholder management platform available to Irish public sector organisations via eTenders.

Service, support & onboarding in Ireland

Tractivity is a leading stakeholder management platform trusted for over 25 years by organisations across Ireland and the UK, including the Institute of Banking Ireland, Department for Transport, the NHS, National Grid, HM Treasury, EDF, and many more.

Our Customer Success team follows the best-practice principles promoted by The Consultation Institute (tCI), with several Tractivity team members holding the Professional Accreditation in Public Consultation & Engagement. That means you get guidance rooted in stakeholder engagement expertise, not just software support.

From your initial system configuration and training to every day after, our expert team is here to help Irish organisations deliver impact.

Supporting organisations across Ireland

Tractivity can support public sector bodies, regulated utilities, healthcare organisations, infrastructure project teams, charities, nonprofits and semi-state bodies across Ireland. Whether you are a government department, a local authority, an HSE-funded voluntary organisation, a semi-state body such as EirGrid or Uisce Éireann, or a community organisation working with Pobal, our onboarding, account management and support services are fully available to Irish clients.

Our platform is EU GDPR-compliant and operates in accordance with regulations supervised by the Irish Data Protection Commission (DPC). ISO 27001:2022 certified and Cyber Essentials Plus accredited, Tractivity meets the information security standards required by Irish public procurement frameworks including eTenders and OGP.

Onboarding and ongoing support

Tractivity is a fully supported stakeholder management platform serving organisations across Ireland and the UK.

Implementation

Your dedicated Customer Success Manager will work with you throughout the entire setup process. Full implementation typically takes between two and four weeks, covering system configuration, data migration, and training.

Tractivity is approved on the Irish Government's eTenders portal, which means Irish public sector organisations can procure directly. For organisations following OGP (Office of Government Procurement) guidelines, Tractivity meets the information security requirements for cloud software procurement. All onboarding is delivered remotely, making setup straightforward for organisations based anywhere across Ireland.

Account Management and Training

From go-live throughout the course of your subscription, a dedicated Customer Success Manager will support you. We provide monthly webinar sessions and an online knowledge base of product guides, reference manuals, and tutorial videos accessible at any time.

Support

All Customer Success and Technical Support services are delivered by our expert team and can be accessed via telephone or email during business hours (GMT/IST, covering both UK and Irish working hours). You'll get knowledgeable support from a team that understands the consultation and engagement landscape across Ireland and the UK.

In-house Design Team

Tractivity's in-house design team is on hand to support you. From newsletters and email templates to websites, we have it covered, attending to your design requirements quickly and efficiently.

Migration from spreadsheets and legacy systems

Most organisations come to Tractivity from spreadsheets, Outlook folders, and fragmented systems. Our Customer Success team manages the full migration, consolidating years of stakeholder data into a single, auditable platform.

Whether you’re moving from Excel, a legacy CRM, or multiple disconnected tools, we ensure nothing is lost in the transition. Data imports use standardised Excel and CSV templates, and our team validates every record before go-live.

Technical Support

Server Maintenance

Tractivity is offered as an off-the-shelf product, meaning that feature upgrades and bug fixes are easy to roll out to all clients. Our Virtual Machines, environments and databases are monitored 24/7, and the server maintenance is scheduled to run between 11 pm and 1 am (GMT/IST) to avoid any impact.

Data Backup, Restore & Disaster Recovery

Data is backed up daily, encrypted and stored digitally in an alternative secure location. Backups are tested weekly by conducting a file integrity check and manual restore. Weekly testing is signed for by a systems engineer and the Technical Director. All data is stored and processed within the UK and EU, in compliance with EU GDPR as supervised by the Irish Data Protection Commission (DPC).

Security

Tractivity holds both ISO 27001:2022 and Cyber Essentials Plus accreditations. Our system is hosted on Microsoft Azure in a highly secure environment that meets the latest HIPAA standards. It is monitored 24/7/365 by a security operations team (SOC), which provides systems engineers with actionable threat intelligence. These accreditations meet the information security requirements set by Irish public sector procurement frameworks, including eTenders and OGP supplier standards.

Integrated Services

Tractivity includes a fully documented API that can be used by your web team to build custom integrations, from forms and event registration to data feeds from external systems. Tractivity also includes a Survey iOS application designed for use on iPads, supporting face-to-face engagement and field data capture.

Technical Specifications and Requirements

As an entirely cloud-based product, Tractivity can be accessed from any computer or device with a modern web browser. Our system does not require the installation of any software onto local machines.

Business Continuity Plan

Tractivity has a fully documented Business Continuity and Disaster Recovery plan which is tested regularly. A copy of the plan is available upon request.

Customer success and support: FAQs for Irish organisations

Where is Tractivity based?

Yes. Tractivity supports organisations across Ireland and the UK. Tractivity's development, Customer Success, and Technical Support teams are UK-based and deliver services remotely to clients in Ireland and beyond. All data is hosted within the UK and EU, meeting the requirements of EU GDPR as supervised by the Irish Data Protection Commission (DPC). Clients can choose an alternative hosting region if needed.

What security accreditations does Tractivity hold? Tractivity holds ISO 27001:2022 and Cyber Essentials Plus accreditations, is hosted on Microsoft Azure (SOC 2 compliant), and meets the latest HIPAA standards. All AI features run securely within our Azure environment, and your data is never used for model training or fine-tuning. These accreditations meet the security standards required by Irish public sector procurement frameworks, including eTenders and OGP supplier standards. Tractivity operates in compliance with EU GDPR as supervised by the Irish Data Protection Commission (DPC).

Can Irish public sector organisations procure Tractivity? How long does implementation take?

Yes. Irish public sector organisations can procure Tractivity through the eTenders portal (etenders.gov.ie), the Irish Government's official public procurement platform administered by the Office of Government Procurement (OGP). Tractivity meets the information security requirements for cloud software procurement under OGP standards.

Full implementation typically takes between two and four weeks, covering system configuration, data migration, and training. Your dedicated Customer Success Manager works with you throughout the entire process.

Can I migrate from spreadsheets or a legacy system?

Yes. Most organisations come to Tractivity from spreadsheets, Outlook folders, or fragmented systems. Our Customer Success team manages the full migration using standardised templates, validating every record before go-live.

Are there limits on records or hidden fees?

No. All features are included in the annual subscription fee, and there are no limits on the number of records stored.

Who uses Tractivity?

Tractivity has supported stakeholder engagement for over 25 years. Clients include the NHS, EDF, SSEN, HM Treasury, Severn Trent, the Institute of Bankers in Ireland, Transport for the South East, the NI Executive Office, and many other private and public sector organisations across Ireland, the UK and beyond. Tractivity is a proven, EU GDPR-compliant stakeholder management platform available to Irish public sector organisations via eTenders.