Stakeholder management software for utilities and regulated service providers

Tractivity stakeholder management platform helps utilities organisations manage engagement across regulated services, programmes and day-to-day operations.

Used by water companies, electricity and gas networks, and regulated service providers across Ireland and the UK, Tractivity provides a single platform to plan engagement, manage communications and evidence compliance, supporting trust, transparency and service continuity.

Manage utilities stakeholders across operations and capital programmes

Utilities engagement spans live operations, investment programmes and long-term infrastructure planning.

With Tractivity, utilities teams can manage:

Ongoing operational engagement
Public consultations for major infrastructure and strategic infrastructure applications under the Planning and Development Act 2024
Political and regulatory stakeholders, including Oireachtas members, the CRU, the EPA and An Coimisiún Pleanála, alongside communities and customers

All engagement activity is captured against the right stakeholders and projects, creating continuity from early planning through delivery and operation.

Tractivity supports the scale and complexity seen in projects where stakeholder relationships evolve over years, not months.

One place to manage stakeholders across complex utilities environments

Utilities organisations manage large, diverse stakeholder groups across assets, regions and long-term programmes. Tractivity keeps stakeholder data, relationships and engagement history in one shared system.

Centralise your stakeholder information to maintain visibility and consistency across operational activity and infrastructure projects, ensuring no stakeholder is missed as priorities shift.

With Ireland’s revised National Development Plan committing €275.4 billion to public investment from 2026 to 2035, the scale of stakeholder engagement required has never been greater.

srm for utilities

Engage the right stakeholders with clear, auditable communications

Tractivity enables utilities teams to deliver targeted engagement based on stakeholder role, location, interest and project involvement.

Manage proactive and reactive communications in one place, from routine updates to incident response and public consultations. Every interaction is captured automatically, creating a reliable engagement record without additional admin.

Energy industry build a picture of stakeholders

Turn engagement activity into clear regulatory evidence

In regulated utility environments, engagement must be demonstrable. Tractivity records every commitment, interaction, response and outcome, creating a defensible audit trail.

Generate real-time reports that support statutory obligations, CRU regulatory scrutiny, EPA licensing requirements and governance reviews, reducing reliance on spreadsheets and disconnected systems.

Energy industry project compliance

Why utilities teams choose Tractivity

Spreadsheets, inboxes and disconnected tools make it harder to maintain control, consistency and compliance. This is even more critical in regulated environments where engagement must be consistent, traceable and defensible.

Tractivity gives utilities teams one shared record of stakeholders, issues and engagement activity. In practice, utilities teams use Tractivity to:

One place to manage stakeholders across assets, regions and programmes
Clear visibility of engagement activity, feedback and commitments
Faster responses to issues, incidents and regulatory requests
Log commitments and obligations made through consultation, oral hearings and planning conditions
Evidence you can confidently share with the CRU, the EPA, An Coimisiún Pleanála and your executive team

Supporting day-to-day engagement and major infrastructure programmes across Ireland and the UK

Anglian Water

Anglian Water uses Tractivity to manage live, ongoing engagement alongside major capital projects and statutory consultations.

Their teams rely on Tractivity to:

Manage engagement with thousands of stakeholders across the East of England
Support NSIP and major infrastructure consultations, such as the Cambridge Wastewater Treatment Plant Relocation, directly comparable to Uisce Éireann’s capital programme in Ireland
Capture engagement evidence for regulatory scrutiny and statutory reporting
Report performance and insight to senior leadership

“Tractivity runs our live, interactive, day-to-day stakeholder programme, which is invaluable to us. It saves time and provides fantastic insight and reporting outputs that we can present to our Executive Committee on performance and engagement.”

Data security, compliance and governance you can rely on

Tractivity holds ISO 27001:2022 and Cyber Essentials Plus accreditations and is hosted on Microsoft Azure in Ireland, a highly secure environment that supports the data governance requirements of regulated utilities organisations. Our hosting environment is monitored 24/7/365 and includes:

EU GDPR-compliant data handling, with a Data Processing Agreement available as part of procurement
Secure hosting in Ireland, within the EU
Full audit trails of stakeholder interactions
Structured reporting to support CRU, EPA and An Coimisiún Pleanála requirements

Our software gives utilities teams confidence that stakeholder engagement activity is not only effective, but properly evidenced, auditable and defensible.

Tractivity plays a key role in ensuring that our stakeholders are informed and involved. We use it extensively to communicate our investments through proactive outreach, allowing us to share positive stories and updates with stakeholders. It also helps us with statutory obligations; if something happens and we are regulated to talk to our stakeholders about that, using Tractivity we capture the engagement, run the stats and numbers, and that becomes evidence for us to give to the regulator.

Emily LinsdellRegional Engagement Manager

Utilities stakeholder management software FAQs for Ireland

What is stakeholder management software for utilities?

Stakeholder management software helps utilities organisations manage engagement with customers, communities, regulators such as the CRU and EPA, political stakeholders including Oireachtas members and local councillors, and partners in one central system. It brings together stakeholder data, engagement activity, feedback and reporting, supporting consistent engagement and regulatory evidence.

How is stakeholder engagement different in utilities?

Utilities engagement is continuous, regulated and highly scrutinised. Teams must manage day-to-day engagement alongside long-term infrastructure programmes, statutory consultations and operational incidents, while maintaining a clear audit trail of decisions and responses.

Can Tractivity support both operational and project engagement?

Yes. Tractivity is designed to support ongoing operational engagement as well as major capital projects, strategic infrastructure applications and Irish statutory consultation processes under the Planning and Development Act 2024. Stakeholder information and engagement history remain connected, providing continuity across activities and teams.

How does Tractivity help Irish utilities with regulatory compliance?

Tractivity captures every stakeholder interaction, response and outcome, creating a defensible audit trail. Utilities teams use real-time reports and dashboards as evidence for statutory obligations, public consultations, CRU reporting requirements, EPA licensing conditions and applications to An Coimisiún Pleanála, which replaced An Bord Pleanála in June 2025.

Can we manage large numbers of stakeholders across regions?

Yes. Tractivity is built to manage engagement at scale, allowing utilities organisations to segment stakeholders by role, location, interest and project involvement, while maintaining a single, shared view across regions and assets.

Does Tractivity support political and regulatory stakeholders?

Yes. Utilities teams use Tractivity to manage engagement with TDs, Senators, councillors and Oireachtas committee members, regulators and statutory bodies alongside communities and customers, ensuring communications are consistent, traceable and easy to evidence.

Is Tractivity suitable for different types of utility organisations?

Tractivity is used across water, wastewater, electricity, gas and infrastructure environments, and suits water utilities, transmission and distribution networks and gas networks. Its flexible structure supports different regulatory frameworks, organisational models and engagement requirements without forcing teams into rigid workflows.

Does Tractivity comply with EU GDPR and Irish data protection requirements?

Yes. Tractivity is compliant with the EU General Data Protection Regulation (GDPR). The organisation using it is the data controller, supervised by Ireland’s Data Protection Commission (DPC), and Tractivity acts as processor under a Data Processing Agreement. The platform includes built-in consent management and subscription tracking, and Irish organisations’ data is hosted on Microsoft Azure in Ireland.

Improve stakeholder engagement across your Irish utilities projects and programmes

Discover how Tractivity helps Irish utilities, water companies, semi-state bodies and regulated infrastructure organisations deliver clearer, more consistent and more effective stakeholder engagement.

Request a personalised demo to see how Tractivity can support your teams, projects and stakeholders.