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Everything your engagement programme runs on, in one system, from register to report.
Every feature, mapped to how a South African participation process actually runs.
Log grievances, track issues and commitments, and report them by type.
ISO 27001, Cyber Essentials Plus, and a straight answer on POPIA, hosting and cross-border transfer.
Run comment windows and surveys, with every response held against the person who made it.
150+ pre-built reports and dashboards, including the comments and responses report.
A named Client Success Manager, unlimited support, and a four to six week implementation.
Map interested and affected parties against the categories the law actually names.
The public side of the process: documents, comments and self-registration, priced separately.
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Social and labour plan consultation, mine communities, traditional councils, informal rights.
IDP and budget participation, ward committees, and the duty to report back.
Licence participation and a register you keep during processing and for two years after.
Transmission corridors, renewables and community trusts, across project lives measured in decades.
Corridor-scale engagement across rail, ports and third-party network access.
Run every client project from one system, with the evidence pack ready when the authority asks.
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Stakeholder engagement software for mining and resources

Your Social and Labour Plan is a five-year set of promises, made in public, reported on annually and binding as a condition of your mining right. This is where you keep the record of who you promised what, and whether you delivered.

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Trusted by organisations delivering complex projects across South Africa, the UK and Europe

Why SLP consultation, not the compliance report, is the legal exposure

South African mining has no shortage of reporting tools. What it lacks is a record of the engagement those reports are supposed to summarise.

An approved SLP is a binding condition of the mining right, and non-compliance can trigger suspension or cancellation under section 47. It runs on a five-year cycle with annual compliance reports to the department, and it has to be consulted on with mine communities and interested and affected persons within 180 days of notification of acceptance. Regulation 45 requires at least three meetings a year with mine communities and I&APs to report on implementation. Regulation 46A requires publication in English and one dominant local language within 30 days. And the obligations reach labour-sending areas, not just the host community.

Then there is the harder half. The 2020 amendment to the MPRDA Regulations defined meaningful consultation, expanded interested and affected persons to include traditional councils, land claimants, lawful occupiers and holders of informal rights, and allowed the Regional Manager to attend as an observer to verify the quality of the consultation.

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What the SLP record has to prove, and when

icon-events3 meetings a year minimum with mine communities on SLP progress, under Regulation 45.
icon-support180 days to consult meaningfully on SLP contents, from notification of acceptance, under the MPRDA.
icon-userguides30 days to publish the approved SLP in English and one dominant local language, under Regulation 46A.
icon-dashboards5 years the SLP cycle, revised and resubmitted for the right's life, with annual reporting to the DMPR.

Why 'we consulted' is no longer a defence

In 2018, in Baleni v Minister of Mineral Resources, the Pretoria High Court held that where a community holds informal or customary land rights under the Interim Protection of Informal Land Rights Act, the Minister may not grant a mining right without the community’s consent, not merely after consultation. Xolobeni is why the courts and the department now look for evidence of who was engaged, when, with what information, and what changed as a result.

The South African Human Rights Commission’s 2016 national hearing report on mining-affected communities found that SLPs lack binding content and enforcement, that municipalities are frequently excluded from licence applications, that access to information is inconsistently observed with agreements undocumented in accessible languages, and that there is an immediate need for effective complaints mechanisms. Ten years on, most of that is still true, and it is being tested through the courts rather than through the department.

Almost all of it comes down to whether the record exists.

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One record, from the first consultation to the annual report

Six things a social performance team needs on every operation, and the reason each one exists.

A register that includes everyone the regulations name

Mine communities in the host area and in labour-sending areas. Landowners, lawful occupiers and holders of informal rights. Traditional councils and traditional leaders. Land claimants and communal property associations. Trade unions and their representatives. The municipality, the ward councillor and the ward committee. Every organ of state with jurisdiction. Held once, related to every project, licence and SLP they touch.

Consultation recorded as evidence

Every meeting, with its invitation, attendance register, minutes and the issues raised, attached to the parties who attended. Every notice served, with proof of service against each recipient. Every comment, with the response and who gave it. When the Regional Manager attends as an observer, the record is already there.

SLP commitments tracked to closure

Human resources development, local economic development and mine community development, housing and living conditions, employment equity, downscaling and retrenchment processes, and the financial provision behind them. Log each commitment against the SLP and the year, assign an owner and a due date, and track it through to completion. Ready when the annual report is due.

Grievances as a working mechanism

Grievances, complaints, project feedback and requests for information logged, date-stamped and categorised by project phase, issue, source, sentiment and handler, with templated responses for the recurring ones, and closure recorded. This is the mechanism IFC Performance Standard 1, Equator Principle 6 and the UN Guiding Principles require, and the one auditors and lenders now ask to see operating rather than documented.

Issues, sentiment and early warning

Group grievances and comments into issues, track each with positive, negative or neutral sentiment and a traffic-light status, and run impact analysis across the operation. AI sentiment analysis and AI summarising turn a year of meeting notes into something a social performance manager can act on, and both stay switched off until you turn them on.

Reporting and publication in languages your community reads

Hold the SLP summary, the notice and the community update in English plus isiZulu, isiXhosa, Sepedi, Setswana, Sesotho or Afrikaans as the operation requires, against one record, with the version each party received tracked. Regulation 46A asks for two languages; most platinum-belt operations need more. More than 150 pre-built reports and configurable dashboards export to Word, Excel and PDF with a full date-stamped audit trail.

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Mapped to the frameworks alongside the statutes

South African mining is governed by South African law and financed against international standards, and the same record has to satisfy both. Your lenders will ask for the grievance mechanism as a covenant, not as good practice.

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What your lenders and auditors ask for

Framework What it asks for
IFC Performance Standard 1 A documented and disclosed Stakeholder Engagement Plan, stakeholder identification including disadvantaged and vulnerable groups, disclosure in an understandable form and language, meaningful consultation, an external grievance mechanism at no cost and without retribution, and ongoing reporting to affected communities
IFC Performance Standard 5 A Resettlement Action Plan with census and asset inventory, consultation with displaced persons, documented compensation and a resettlement-specific grievance mechanism
Equator Principles 4 Stakeholder engagement under EP5 and a grievance mechanism under EP6, as contractual covenants rather than good practice
GRI GRI 2-29 requires disclosure of how you identify stakeholders, how you decide who to engage and how you seek to ensure meaningful engagement. GRI 2-25 and 2-26 make remediation processes and grievance mechanisms reporting disclosures
AA1000 Stakeholder Engagement Standard An assurable standard requiring a documented purpose and scope, stakeholder mapping and prioritisation, methods matched to purpose, recording and reporting, and grievance handling. Tractivity holds an AccountAbility AA1000 partnership
UN Guiding Principles Meaningful consultation under Principle 18, communication under Principle 21, and operational-level grievance mechanisms under Principles 29 to 31
King V Published by the IoDSA in October 2025. Stakeholder inclusivity is retained as a foundational concept, and JSE-listed issuers must apply the King Code and disclose how they have applied it

The pattern, from one mining client to national programmes

Moving off spreadsheets

From assertion to defensible record

One mining client moved off spreadsheets onto a bespoke Tractivity deployment and recorded around a 30% increase in engagement activity tracked. That number is worth reading carefully. The engagement was already happening. What changed is that it started being captured, which is the difference between a defensible record and an assertion.

The same pattern at scale

Energy, nuclear and water programmes

The same pattern holds at scale elsewhere. EDF’s Hinkley Point C and Sizewell C programmes have logged around 30,000 issues and more than 130,000 engagements against 70,000 contacts and 650 events, with a 100% response rate on stakeholder issues. Anglian Water manages more than 13,000 stakeholders across a £10bn investment programme. Transport for the South East reports spending less than a quarter of the time it previously spent on spreadsheets.

View our case studies

Tractivity has improved the way we engage with stakeholders and manage interactions. The system gives us access to a range of tools and reports, which means it delivers the results we look for in one system.

SSEN

Tractivity has helped us to record data in an accessible way for a large number of stakeholders.

Scottish Power


The flexibility of the platform in managing both day-to-day and project-specific engagements, with everything seamlessly integrated, is outstanding for us.

Anglian Water

Frequently asked questions

What consultation does a Social and Labour Plan require?

Under the MPRDA Regulations as amended on 27 March 2020, an applicant must consult meaningfully with mine communities and interested and affected persons on the contents of the Social and Labour Plan within 180 days of notification of acceptance. Regulation 45 requires mining right holders to convene a minimum of three meetings annually with mine communities and interested and affected persons to report on SLP implementation progress. Regulation 46A requires the approved SLP to be published in English and one dominant local language within 30 days.

What is meaningful consultation under the MPRDA?

Regulation 3 of the MPRDA Regulations defines meaningful consultation as consulting in good faith, in a way that gives the landowner, lawful occupier and interested and affected persons all the relevant information and sufficient time and opportunity to make an informed decision regarding the impact of the proposed activities. The 2020 amendment expanded interested and affected persons to include mine communities, landowners, traditional councils, land claimants, lawful land occupiers and holders of informal rights, and allows the Regional Manager to attend consultation as an observer to verify its quality.

Is the 2018 Mining Charter legally binding?

No. The Mining Charter was gazetted on 27 September 2018, but in September 2021 the North Gauteng High Court, in Minerals Council South Africa v Minister of Mineral Resources and Energy, held it to be policy rather than binding subordinate legislation and set aside a number of its clauses. It continues to shape licensing expectations and practice, and should be treated as policy, not as enforceable law. The binding instrument is the approved Social and Labour Plan, which is a condition of the mining right under sections 23 and 25 of the MPRDA.

Who does a mine have to include in its stakeholder register?

Following the 2020 amendment to the MPRDA Regulations, interested and affected persons expressly include mine communities, landowners, lawful occupiers, holders of informal rights, traditional councils and land claimants. In practice a defensible register also holds trade unions and their representatives, communal property associations, the municipality, the ward councillor and ward committee, provincial and national departments, and every other organ of state with jurisdiction. SLP obligations reach labour-sending areas as well as the host community, so those communities belong in the register too.

Does Tractivity handle grievance mechanisms for mining operations?

Yes. Grievances, complaints, project feedback and requests for information are logged as categorised, date-stamped records against the party and the project, tagged by phase, issue, source, sentiment and handler, with templated responses and closure recorded. That is the operational-level grievance mechanism IFC Performance Standard 1, Equator Principle 6 and Principles 29 to 31 of the UN Guiding Principles require, and it produces the evidence an auditor or lender asks for when they want to see the mechanism working rather than written down.

Start with your next SLP round

Bring us the SLP you are consulting on, or the annual report you are compiling, and we will show you what the record looks like when the system holds it.

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Ready to evidence your engagement?

Organisations in South Africa, the UK and Europe use Tractivity to hold the register, record every engagement against the party it relates to, and produce the reporting a regulator asks for.

Book a personalised demo or start with the compliance question and read POPIA and your stakeholder database.

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