ImplementationFour to six weeks on average from contract to launch, covering data migration, configuration and training. It's an average rather than a guarantee, the biggest variable is how quickly your existing register can be handed over. A register in one spreadsheet moves in days. One spread across eleven spreadsheets, three inboxes and a consultant's laptop takes longer. 
Training and resourcesA dedicated Client Success Manager stays with the account beyond launch. Training is included and built around your team, with monthly live webinars and a help centre of guides, reference manuals and recorded sessions you can access at any hour, which matters more when the team is in a different time zone.
Expert supportTelephone and email during UK working hours, from a team that knows consultation and engagement rather than a general helpdesk. Configuration changes, report building and written answers to security and POPIA questionnaires all count as support rather than as billable work.
Data migrationMost clients arrive from spreadsheets, Outlook folders or a mix of both. The Client Success team manages the full migration, using standardised templates and validating every record before go-live, so years of stakeholder history move across intact rather than getting re-keyed from scratch.The hours question
Support runs on UK working hours. South Africa is one hour ahead of the UK between late March and late October, and two hours ahead for the rest of the year.
In practice, a South African working day overlaps the UK from roughly ten in the morning, South African time, until six or seven in the evening. A question raised in a South African morning gets a same-day answer. A question raised at half past seven on a South African morning lands before the UK working day starts, and is picked up from mid-morning.
A comment window closing on a South African Monday is covered from mid-morning your time, on the day it matters.
What is included, and what is not
Everything in the annual subscription is included and there is no limit on the number of records you hold.
Engage-360, the public-facing portal, is a separately priced module, and additional users are £500 each, with no gated features.
Book a personalised demonstration
No demo script. We will use your programme, your dates and the questions you have to answer in procurement.