Stakeholder engagement software for South Africa
Tractivity stakeholder relationship management platform brings every interested and affected party, engagement, commitment and grievance into one system. Keep teams aligned, cut risk, and evidence your public participation to a competent authority, a regulator or a court without relying on spreadsheets.
Stakeholder engagement software for South Africa
Tractivity stakeholder relationship management platform brings every interested and affected party, engagement, commitment and grievance into one system. Keep teams aligned, cut risk, and evidence your public participation to a competent authority, a regulator or a court without relying on spreadsheets.
Trusted by organisations delivering complex projects across South Africa, the UK and Europe
In South Africa, “we consulted” is not a defence
South African law does not ask whether you engaged. It asks you to produce the record.
The register of interested and affected parties, the comments and responses report, the proof of notice and service, the attendance registers and the minutes are statutory artefacts, not project admin. And when a process is challenged, it is challenged under the Promotion of Administrative Justice Act, where the defence is entirely documentary.
Most of it still sits in spreadsheets, shared drives and Outlook folders. That works until the volume grows, the practitioner who built the workbook leaves, or somebody asks for the register.
The obligations are below. Everything else on this page is about meeting them without a fortnight of collating.
30 days minimum comment period for all potential and registered I&APs on every submitted report, under EIA Regulation 40
3 meetings a year minimum with mine communities to report on SLP implementation, under the MPRDA Regulations
257 municipalities with statutory community participation duties under Chapter 4 of the Municipal Systems Act
R10 million maximum administrative fine under POPIA, with offences carrying up to 10 years’ imprisonment
- Register and Map
- Engage and Record
- Report and Evidence
Hold every interested and affected party against the project and the activity they relate to, with the fields Regulation 42 requires and the ones your practitioners actually need: how they registered, which notice they received, which language they asked for, whether they are an organ of state, an adjacent landowner, a ratepayers’ association, a traditional council or a holder of informal rights. Map them by location, influence and interest.
No caps on how many records you hold.
Meetings, site notices served, calls, emails, focus group sessions, imbizo attendance, written submissions and comment forms, all attached to the party they came from. Email sent through the platform is saved automatically against the record, so the trail exists without anyone remembering to file it.
A shared project mailbox can be connected so inbound correspondence lands in the same place.
Comments and responses as an export rather than a fortnight of collating. Commitments tracked from a public meeting to closure. Grievances logged, categorised and closed.
More than 150 pre-built reports, a full date-stamped audit trail, and output in the languages your community actually reads.
Register of interested and affected parties
Names, contact details and addresses, how each party registered, and every organ of state with jurisdiction. Open for inspection and exportable on demand.
Public participation management
Notice programmes, comment periods, attendance registers and minutes, with proof of service held against each recipient rather than in aggregate.
Comments and responses reporting
Every comment, its author, the response and who gave it. Exported as the appendix your Basic Assessment Report, Scoping Report or EIA Report needs.
Commitment tracking
Owner, value, due date and reporting cycle on every commitment made in a public meeting, an SLP, a REIPPPP economic development obligation or a licence condition.
Grievances and enquiries
Complaints, grievances, project feedback and requests for information, date-stamped and categorised by project phase, issue, source, sentiment and handler.
Multilingual document output
One notice, Background Information Document or executive summary held in as many language versions as the project needs, with the version each party received tracked.
POPIA and GDPR controls
Role-based permissions at project, module and record level, configurable collection notices, opt-in and objection state held per recipient, and a full audit trail.
AI-assisted analysis
Sentiment analysis across issues and AI summarising of engagement records, switched off by default, run inside our Microsoft Azure environment, and never used to train a model on your data.
Spreadsheets do not survive a PAJA review
A spreadsheet is uncontrolled by default, which means a stakeholder comment can be altered or deleted with no record that it existed. A University of Hawaii study found 94% of spreadsheets contain errors, with an error in roughly one in every 20 cells. On a register you have to hand to a competent authority, that is not a productivity problem.
Tractivity has been revolutionary in terms of how we manage our stakeholders and the relationships with them. It’s very user-friendly and very intuitive. It absolutely has added value to the organisation, speeding up our processes and holding all data centrally.
Lucy Dixon-Thompson
Transport for the South East
