<img src="https://secure.leadforensics.com/85165.png" alt="" style="display:none;">
Skip to content
Close
Book a Demo
Book a Demo
Overview
Everything your engagement programme runs on, in one system, from register to report.
Complete Features
Every feature, mapped to how a South African participation process actually runs.
Feedback & Grievances
Log grievances, track issues and commitments, and report them by type.
Data Security & POPIA
ISO 27001, Cyber Essentials Plus, and a straight answer on POPIA, hosting and cross-border transfer.
Surveys & Public Participation
Run comment windows and surveys, with every response held against the person who made it.
Reporting & Dashboards
150+ pre-built reports and dashboards, including the comments and responses report.
Customer Service & Support
A named Client Success Manager, unlimited support, and a four to six week implementation.
Stakeholder Mapping
Map interested and affected parties against the categories the law actually names.
Engage-360 Portal
The public side of the process: documents, comments and self-registration, priced separately.
 dropdown-demo-2 
Discover the Benefits
Learn why leading organisations trust Tractivity.
Book a Demo
Mining & Resources
Social and labour plan consultation, mine communities, traditional councils, informal rights.
Municipalities & Metros
IDP and budget participation, ward committees, and the duty to report back.
Water Boards & Catchments
Licence participation and a register you keep during processing and for two years after.
Energy & Transmission
Transmission corridors, renewables and community trusts, across project lives measured in decades.
Rail, Ports & Logistics
Corridor-scale engagement across rail, ports and third-party network access.
Environmental Consultancies
Run every client project from one system, with the evidence pack ready when the authority asks.
Public Participation
The EIA Regulations mapped to the system, from first notice to comments and responses report.
Government & Regulators
Notice, representations and reasons, recorded well enough to survive a PAJA review.
 dropdown-demo-2 
Discover the Benefits
Learn why leading organisations trust Tractivity.
Book a Demo
Case Studies
Read our customer success stories and discover how our clients are delivering impact with Tractivity.
Free Stakeholder Engagement Plan
The step-by-step guide to building an effective stakeholder engagement plan, with template.
Webinars & Videos
Views and insights from engagement experts, recorded at our events and free to watch.
Tractivity Blog
Helpful tips, guides and articles about stakeholder engagement, project management and more.
Free Stakeholder Mapping Guide
Learn how to identify, categorise and prioritise your stakeholders with our complete guide.
AccountAbility Partnership
Empower sustainable engagement with AccountAbility's framework and Tractivity's system.
Resources
Free guides, whitepapers, templates and more to help you deliver sustainable outcomes.
Free Stakeholder Analysis Guide
Understand your stakeholders' needs, interests and influence with our practical framework.
POPIA & Stakeholder Data
What POPIA means for a register of interested and affected parties, answered in full.
 dropdown-demo-2 
Find out more
Learn why leading organisations trust Tractivity.
Book a Demo
Stakeholder Engagement Scorecard
Rate your organisation across five categories in minutes and get an instant, tailored score.
ROI of Engagement Calculator
Calculate the time your team loses to manual admin into a defensible number for the board.
POPIA & Stakeholder Data
What POPIA means for a register of interested and affected parties, answered in full.
Stakeholder Engagement Toolkit
A six-part toolkit for planning, running and documenting your stakeholder engagement.
Consultation Compliance Kit
The legal test for fair public participation, and a self-audit to find where yours is weak.
Browse practical toolkits
Free, practical resources for managing engagement and running public participation well.
However you engage
You’re the expert. We’re the software, and the home of stakeholder engagement.
dropdown-demo-2
Discover the Benefits
Learn why leading organisations trust Tractivity.
Book a Demo
Events Overview
Our annual Stakeholder Engagement Day, held in the United Kingdom and open to anyone working in engagement.
This Year's Event
The 2026 event is coming soon. Held in the United Kingdom, with sessions worth watching wherever you are.
2025 Event
Talks and presentations from the 2025 event, free to watch online.
2024 Event
Keynotes and real-world case studies from the 2024 summit, online.
2023 Event
Sessions and insights from our first live event, online.

The part of the programme the public actually sees

Engage-360 is Tractivity's public-facing engagement portal: the documents, the comment form, the register people join, and the responses they get back. It's a separately priced module, and it doesn't replace a single notice you're legally required to serve.

Platform overview manage

What the Engage-360 portal does

Engage-360 carries your branding and sits on your domain, so it reads as the proponent's or the municipality's process rather than as a software product. Everything it collects lands in the same register the rest of the programme runs on, which is the point of it: the comment, the person who made it and the response that went back are one record, not three systems.

Four things it does in a South African process

Publishes the documents

Background Information Document, scoping report, environmental impact assessment report, draft IDP or budget, whatever the process puts out for comment, with version history so it is clear what was available when.

Takes comments online

Each comment lands against the person or organisation that made it, in the same register that the rest of the programme runs on, with the date and time it arrived.

Lets people register themselves

Self-registration puts someone on the register of interested and affected parties, which Regulation 42 recognises as one of the routes onto it: everyone who requests registration in writing.

Publishes the responses back

The comments and responses report goes back out through the portal. It is the step most processes do worst, and the one a review looks at hardest.

Where it fits the statutory process

  • Regulation 40 gives all potential and registered interested and affected parties a minimum of 30 days to comment on submitted reports. The portal is a route for those comments and a timestamped record of when each one arrived.
  • Regulation 42 requires the register to hold everyone who commented or attended, and everyone who requested registration in writing. Self-registration and online comments both write to that register directly, so it is current rather than reconstructed at the end.
  • Regulation 44 requires written comments, responses and records of meetings to be attached to the reports submitted to the competent authority. The comments and responses report is produced from the same data the portal collected, not assembled from it afterwards.
  • Section 17 of the Municipal Systems Act requires mechanisms for receiving, processing and considering petitions and complaints, for public comment, and for report back. The portal is one such mechanism, and report back is the part it does that email does not.
Engage-360 public participation survey on a mobile phone

What the engagement portal does not do

Regulation 41 requires a site notice of at least 60 centimetres by 42, a newspaper advert, and written notice to occupiers, the owner, adjacent owners and occupiers, the ward councillor, any ratepayers' organisation, the municipality and any organ of state with jurisdiction. A portal discharges none of that.

Under the National Water Act, the water use licence regulations require the same pattern of physical and press notice. The portal is where the process is recorded and where people who are online can take part. It is not a substitute for the notice, and a supplier who implies otherwise is advising you into a review.

The public participation process page sets out how the physical steps and the online ones are held as one record.

Access, language and the cost of data

A portal that assumes a fast connection and an uncapped data bundle excludes the people a participation process most needs to reach, and in South Africa that exclusion is not only bad practice. Section 17 of the Municipal Systems Act requires mechanisms that account for people who cannot read or write, people with disabilities, women and other disadvantaged groups. Regulation 41 requires alternative methods agreed with the competent authority where there is illiteracy, disability or disadvantage.

What that means for configuration: keep pages light, keep documents downloadable rather than only viewable, and do not gate a comment form behind an account where a comment can be taken without one.

On language, the platform interface is English. What South African law requires is multilingual output: section 18 of the Municipal Systems Act requires communication in the official languages the council determines by reference to local preference and usage, and section 4 of the Use of Official Languages Act requires national departments, public entities and public enterprises to adopt a policy naming at least three. Documents, notices and comment forms published through the portal can be published in more than one language. Be precise about that distinction in a tender, because the two are routinely conflated and only one of them is something we can deliver.

How Engage-360 is priced

Engage-360 is a separately priced module; it is not part of the £9,495 base licence. The module is configured and quoted against the scale of your engagement programme, the branding and customisation you need, and the integration scope.

Everything in the base licence works without it: the register, surveys, communications, grievances, commitments and the 150+ reports.

View our pricing

Engage-360, answered

Is the portal included in the licence?

No. Engage-360 is a separately priced module, configured and quoted against the scale of the programme. The base licence works without it.
Does the portal satisfy the Regulation 41 notice requirements?

No. The site notice, the newspaper advert and the written notices to owners, occupiers, the ward councillor and organs of state are all still required. The portal records the process and takes online comment.
Can people register themselves as interested and affected parties?

Yes. Regulation 42 recognises a written request to be registered as one of the routes onto the register, and self registration writes straight to it.
Can we publish the comments and responses report through it?

Yes, and it is generated from the comments the register already holds rather than assembled by hand at the end of the process.
Is it available in other South African languages?

The interface is English. Documents, notices and comment forms published through the portal can be published in more than one language, which is what section 18 of the Municipal Systems Act and section 4 of the Use of Official Languages Act actually require.
Does it work on a slow connection?

It can be configured to. Keep pages light, keep documents downloadable and do not require an account before someone can comment.
Do comments from the portal land on the same register as everything else?

Yes. A comment made online is held against the same person or organisation record as a comment made at a public meeting, so the register is one list rather than two.
Does the portal sit on our own branding?

Yes. It carries your branding and sits on your domain, so the process reads as yours rather than as a supplier's product.

Show us the process you have to publish

Bring one round: a Background Information Document going out for comment, a draft IDP, or a set of reports with a 30-day window on them. We will show you what the public sees, what lands on the register, and what the comments and responses report looks like when it is generated rather than written.

Worth reading next: public participation software and the complete feature list.

Book a personalised demonstration

No demo script. We will use your documents, your dates and the process you have to publish.
Book a demo