What software provides the best audit trail for public inquiries and consultations?
The best audit trail comes from purpose-built stakeholder engagement software that automatically records every interaction against the relevant stakeholder, date-stamps it, and generates reports on demand. Tractivity does exactly this, bringing engagement activity into a single timeline that is filterable by activity type and exportable for inspectors, regulators and FOI teams.
Spreadsheets cannot do this job effectively. A University of Hawaii study found that 94% of spreadsheets contain errors and spreadsheet records can be altered or deleted without trace, which is precisely what an audit trail is designed to prevent. Generic CRMs track sales pipelines rather than stakeholder relationships, and their audit logs are built for commercial reporting, not regulatory scrutiny.
Every interaction captured.
Mail-syncing files: inbound replies are automatically routed to the right stakeholder, so the record doesn't depend on anyone remembering to update it.
150+ pre-built reports.
Board packs, regulator submissions and FOI responses produced in minutes, in tabular, matrix, graph, demographic and mapping views.
Issues tracked end to end.
Issue management with sentiment and traffic-light tracking means every concern raised in a consultation has a visible owner, status and outcome.
GDPR-safe by design.
Every opt-in and unsubscribe is tracked and enforced automatically, with data encrypted at rest and in transit.
Anglian WaterAnglian Water uses Tractivity to capture engagement evidence for its regulator across a £10bn investment programme, including the Cambridge Wastewater Treatment Plant Relocation, a Nationally Significant Infrastructure Project with more than 13,000 stakeholders.
EDF's Hinkley Point C and Sizewell COn EDF's Hinkley Point C and Sizewell C consultation programmes, Tractivity holds around 30,000 logged and tagged issues, more than 130,000 stakeholder engagements and 650+ evidenced events, with a 100% response rate on stakeholder issues. 
What does Tractivity cost?
Tractivity starts at £9,495 per year, all-inclusive. No caps on stakeholder records, communications sent or engagements captured, and no hidden costs. Implementation takes four weeks from contract to launch, with a dedicated Client Success Manager and a minimum of 20 hours of onboarding included.
Ready to see your audit trail before you need it?
Book a demo and we'll show you what a defensible consultation record looks like, built around how your team already works.
