Secure government stakeholder management software

Public sector engagement teams typically need five things in one place: a stakeholder database, consultation and survey handling, GDPR-safe communications, issue tracking, and reporting that stands up to scrutiny. Tractivity covers all five under one licence, so nothing ends up in a side spreadsheet that nobody can find at audit.
In practice, most public bodies are running some combination of these instead:

• Spreadsheets for the stakeholder list. Easy to start, impossible to defend. A University of Hawaii study found 94% of spreadsheets contain errors, roughly one in every 20 cells.

• A survey tool for consultation responses, with no link back to who the respondent is or what else they have told you.

• Outlook for the engagement record, which means the record leaves when the officer does.

• A generic CRM built for sales pipelines, where stakeholders are leads and there is nowhere to log an objection, a commitment or a statutory duty.

Each works on its own. Together they produce four partial records and no single defensible one. PwC puts 57% of project failures down to a breakdown in communications, and this is what that breakdown looks like day to day.

Tractivity replaces the set. Stakeholders, consultations, surveys, mailshots, events, issues and commitments all live against the same record, date-stamped automatically, with 150+ pre-built reports ready for a board paper, a regulator or an FOI response.

You centralise it by modelling each stakeholder once, then reusing that record across every project, department and consultation, with role-based permissions deciding who sees what. Tractivity works this way by default, so a councillor engaged by the transport team and by the housing team shows one continuous history rather than two half-histories.

That matters more in government than almost anywhere else. The same MP, ward councillor, resident group or regulator turns up on scheme after scheme, often engaged by different directorates who do not know about each other. Without a shared record you get duplicated approaches, contradictory commitments, and a stakeholder who reasonably concludes nobody is talking internally.

How it works in Tractivity:

• Model once, use everywhere. Stakeholders, organisations and affiliations are recorded once and drawn on by every project.

• Projects and sub-projects. Activity rolls up to programme, directorate or organisation level, so a senior responsible owner sees the whole picture and a project officer sees just their scheme.

• Role-based permissions at project, module and record level, so departments collaborate where they should and stay separated where they must.

• Institutional memory that survives staffing changes. When an engagement lead moves on, the record stays.

The Midland Metro Alliance runs exactly this pattern: several alliance partners and several local authorities working in one Tractivity instance, without losing sight of who has been engaged on what. NHS West Yorkshire Integrated Care Board uses the same structure to hold Leeds, Bradford, Wakefield and other places under one regional view.

Yes. Tractivity handles statutory and non-statutory consultations end to end: publish the consultation, collect responses through surveys or the Engage-360 public portal, log every response against the stakeholder who gave it, then export a date-stamped record for the Gunning Principles, the Planning Act 2008, a judicial review or an FOI request.

The part teams tend to underestimate is what happens after the consultation closes. Collecting responses is the easy half.

Evidencing that you considered them, and showing exactly which ones changed the decision, is what a challenge actually tests.

Tractivity keeps that evidence as you go:

• Every response, comment, objection and meeting note logged against a named stakeholder with a date stamp

• Issue and commitment tracking, with sentiment and traffic-light status, so an objection raised in week two can be traced to the response given in week nine

• AI Sentiment Analysis and AI Summarise to find the themes in a large response set, running inside Microsoft Azure UK South, with no customer data used to train models

• Reporting built for consultation outcome reports, committee papers and inspector submissions, not just internal dashboards

• Welsh language support for organisations under Welsh Language Standards

EDF logged around 30,000 issues across the Hinkley Point C and Sizewell C programmes in Tractivity, evidenced 650+ events, and maintained a 100% response rate to stakeholder issues. That is the standard a consultation record needs to meet when it is examined.

The Engage-360 public portal is a separately-priced module, configured around the scale and branding of your engagement programme.